Investigative Virtual Desk Adjuster Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Analytical Independent Claims Adjuster with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. With an aim to become an Expert All Lines Adjuster.

Licensed: Texas,Louisiana,Oklahoma,Alabama,Mississippi Georgia,Florida

State Farm Auto,Policy and Estimatics Certified
California Earthquake Certification

  • Claims Handling and Investigation
  • Claims Reports and Documentation
  • Policy Interpretation
  • Confidential Records Management
  • Adaptable to change, able to operate effectively in highly evolving environment
  • Ability to manage complex and highly confidential information
  • Good attention to detail
  • Good communication skills (verbal, listening, writing), including ability to deliver difficult messages to customers or claimants.
  • MS Office & Computer proficiency
  • Customer Relationship Management

Intermediate Skills in Xactimate,Xactanaylsis,Settle Assist, CPT and NextGen.

Work History
03/2021 to 05/2021
Investigative /Virtual Desk Adjuster Lakeland Financial Corporation Goshen, IN,
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
  • Investigated claims involving potential and suspected fraudulent activities.
  • Estimated Claims in Xactimate,Settle Assist and Xactanalysis
  • Recorded Insureds interactions on CPT & Next Gen
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Closed Claims within time limits.
06/2019 to 11/2020
Retail Banker II First American Bank Doral, FL,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.

Achieved Customer Retention by assessing customer needs and educated them on new products and sells products and services as requested by customers. Explains product changes, (for example Overdraft Standard Practice,) restrictions, benefits, requirements and other relationship banking related product information to customers, this resulted in 85% of branch sales goals.

11/2014 to 10/2018
Health Claims Coordinator Metropolitan Mutual Insurance City, STATE,
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Collected and tracked evidence in support of legal processes.
  • Assisted and reviewed 10 files with phone calls.
02/2008 to 06/2014
Client Relationship Officer Unique Trust Bank City, STATE,
  • Initiated workflows to ensure that customers records are properly and timely updated. Prepared recommendations to relationship manager on required KYC screening on new clients by documenting and corroborating information obtained on client as required by KYC Procedures utilizing variety of independent research sources by Business Registrar General of Ghana.
  • Verified Customers Banking history in compliance with Ghanaian Banking Regulations.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds,
    updating account details and signing up for new services.
  • Retained and grew portfolio of 45% in new relationships by performing proactive, mobile and value-adding partnership with business community.
Expected in 10/2010
No Degree: Fraud & Compliance Management
GIMPA - Accra,Ghana,
Expected in 12/1995
Associate of Applied Science: Information Technology Systems
Graduate School of Management - Accra,Ghana,
Expected in 04/1995
Associate: Business Administration
Cambridge Tutorial (International)College - Jersey ,United Kingdom,

Pilot Catastrophe Services Training Programs

Auto Adjusting Practices I

Auto Adjusting Practices II

Auto Customer Experience I

Auto - Becoming a Better Adjuster

Basics of Xactimate for Property Claims

Light Wind and Hail
Sketching in Xactimate
Rope and Harness
Achieved on Auto Parts Identification
Vehicle Identification
Ladder Assist
Identification of Building Materials

Law & Ethics

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Resume Overview

School Attended
  • Graduate School of Management
  • Cambridge Tutorial (International)College
Job Titles Held:
  • Investigative /Virtual Desk Adjuster
  • Retail Banker II
  • Health Claims Coordinator
  • Client Relationship Officer
  • No Degree
  • Associate of Applied Science
  • Associate

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