investigations analyst resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Extensive experience working with diverse client base and delivering results. Proven skills in streamlining office processes and procedures. 
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Strong problem solver
  • Business writing
  • Standard Operating Procedures
Process Improvements
  • Worked closely with legal team to standardize and implement electronic process for generating and processing Inspector General Subpoenas.
  • Co-developed and implemented a SharePoint reservation system for five pool vehicles with 24-hour accessibility.
  • Improved timely processing of HR letters and memos by converting to Microsoft Word forms.
  • Created an electronic helpdesk survey that resulted in increased and timely feedback. 
  • Centralized chemical waste disposal between 9 laboratories to reduce workload of two-man collection team. 
11/2010 to 03/2016 Investigations Analyst Citizens Financial Group, Inc. | Barrington, NH,
  • Provided executive support for four senior executives and one special advisor in Immediate Office of Office of Investigations, law enforcement component of OIG.
  • Monitored calendars and scheduled meetings and conference calls.
  • Scheduled conference rooms and resolved problems with conference room equipment.
  • Edited, reviewed, and tracked up to 3,000 correspondence and signature items annually, including 500 - 600 IG subpoenas, policies, directives, Management Implementation Reports, Congressional responses, controls, HR letters and memos, various agreements (e.g., Interagency, MOUs/MOAs, Mutual Assistance, and Details).
  • Collaborated to develop and implement processes and process improvements in-line with goals and mission of OIG.
  • Internal and external event planning. 
  • Point of contact for facilities office moves, allocation of furniture, telephone lines, and office repairs. 
  • Collected and disseminated monthly senior executive summaries. 
  • Participated in recruiting for new hires, including,  scheduling, notifying, and interacting with candidates.
  • Wrote two extensive Standard Operating Procedures.
  • Handled special projects as required.​
2010 to 03/2014 Partime Concierge Milhouse | Atlanta, GA,
  • Weekend Concierge in privately owned condominium building in downtown Bethesda. 
  • Greeted residents and guests entering the lobby, answered incoming calls, and provided appropriate and accurate information to callers. 
  • Made reservations for various amenities and updated reservation logs when necessary.
  • Ensured business center equipment in operable condition.
  • Troubleshoot equipment problems to residents' satisfaction when necessary. 
  • Assisted various vendors with access to building and issued parking passes.
  • Planned annual social events. 
  • Provided friendly and professional customer service to everyone.  
  • Recommended as one of two-person weekend team for permanent employment. 
  • Developed and implemented a user-friendly package retention system for easy package retrieval.
08/1999 to 11/2001 Administrative Assistant II Intersil Corporation | City, STATE,
  • Coordinated all department functions for Director of Facility and 45 employees. 
  • Maintained up-to-date department organizational chart.
  • Distributed incoming mail, made copies, sent faxes, and scanned documents.
  • Processed all incoming and outgoing correspondence.
  • Created PowerPoint presentations for business development and monthly All Hands meetings. 
  • Reorganized filing system.
  • Managed entire performance review and peer feedback process and ensured all employees received timely reviews and service recognition.
  • Managed day-to-day calendar for Facility's director.
  • Properly routed agreements, contracts, and invoices through the signature process.
  • Ordered offices supplies and maintained inventory immaculately. 
  • Created and maintained spreadsheets using advanced Excel functions to develop reports and lists.
  • Created the first electronic survey for expeditious customer feedback for monthly metrics.

07/1993 to 08/1999 Senior Project Clerk, Secretary, and Administrative Coordinator Harris Corporation | City, STATE,
Held multiple positions over 6-year span including Senior Project Clerk, Secretary, and Administrative Coordinator/Hazardous Waste Technician.  Each position had increasing responsibilities.

August 1993 - August 1995, Senior Project Clerk, Engineering Department:
  • Provided clerical support for Director's and Engineering Managers' secretaries responsible for a workforce of approximately 400.
  • Answered and directed calls to appropriate recipients, distributed mail, scheduled conference rooms, and ordered office supplies.
  • Created Visio and PowerPoint presentations for Individual Contributors on Director's staff.
  • Provided full administrative support for a bi-weekly Hardware Process Team, which included recording and transcribing minutes, planning off-site meetings, and presentations.
  • Compiled bi-weekly overhead reports for Steering Committee meetings.
  • Processed travel and expense reports and time and attendance.
September 1995 - January 1997, Secretary, Processing Systems Engineering:
  • Provided secretarial support to the Engineering Manager and approximately 63 office personnel.
  • Collected and compiled data for monthly activity report.
  • Managed manpower database related to headcount, new grad hires, and staffing reports and issues.
  • Managed entire performance and peer feedback process and ensured timely delivery of performance reviews and service recognition.
  • Participated in annual New Grads/New Hires Initiative, which included internet searches for qualified candidates, notification, and interview packages.
  • Arranged travel and prepared expense reports.
  • Handled facilities requests for allocation office space, furniture, and ergonomic needs.
  • Ordered office supplies and managed office supplies budget.
  • Revamped the filing system and received special recognition for excellent office orientation.
January 1997 - September 1999, Administrative Coordinator/Hazardous Waste Technician, Manufacturing, STO Plant:
  • Served in dual position as Administrative Coordinator and Hazardous Waste Technician for Manufacturing, Assembly, and Facility Manager.
  • Developed highly efficient Excel spreadsheets for tracking training and development, certifications, correspondence, and various employee records.
  • Communicated effectively with multiple departments to plan meetings and conferences.
  • Acted as a liaison between facilities and plant occupants regarding building malfunctions, air quality issues, office equipment, and chemical spills.
  • Reduced the workload of a two-man waste collection team by developing and implementing centralized a waste drop-site between nine in-house laboratories.
  • Received special recognition for preparation and readiness for EPA site audit (e.g., manuals and shipping and inspection logs).
  • Worked closely with headquarters Environmental, Health, and Safety Engineers to ensure proper handling of chemical and waste processes.
  • Performed weekly inspections of eyewash stations and numerous processing labs.
  • Managed a tool crib and ensured all tools were accounted for, timely calibrated, and properly checked in/out as required.
  • Ensured personal protective equipment where issued to and used by employees as required by OSHA law.
  • Responsible for completing and tracking occupational accident reports and ensured employees received medical attention after incident.
  • Shipped hazardous waste generated in each manufacturing and test process and maintained accurate manifest records for shipment.
  • Ensured performance and peer feedback processes were timely.
  • Responsible for all facilities requests throughout the Malabar plant.
07/1988 to 08/1991 Code Enforcement Secretary/Board Secretary City Of Palm Bay | City, STATE,
  • Supported the Community Standards Coordinator and three Code Enforcement Officers. 
  • Promoted from clerk typist to secretary with increasing responsibilities.
  • Received and distributed all incoming mail and correspondence.
  • Answered calls and typed citizens code complaints.
  • Supervised and directed the daily workload of the clerk typist.
  • Prepared all cases heard at code board meetings, carefully including all documents such as initial complaint to evidence collected.
  • Typed and filed property liens with the Clerk of the Courts for citizens non-compliant with the board's findings.
  • Recorded and transcribed meeting minutes for monthly Code Board Meetings.
Expected in 2006 AA | General Studies Brevard Community College, Palm Bay, FL GPA:
General Studies
Administrative Assistant, Executive Assistant, Investigations Analyst, Secretary, Microsoft Office Suite 365, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Windows 10, Calendaring, Creative Problem Solver, Computer Proficiency, Critical Thinking, Customer Service, Tracking, Letters and Memos, Congressional Correspondence, Proofreading, Scheduling, Great Organizational Skills, Event Planning, Technical Writing

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Resume Overview

School Attended

  • Brevard Community College

Job Titles Held:

  • Investigations Analyst
  • Partime Concierge
  • Administrative Assistant II
  • Senior Project Clerk, Secretary, and Administrative Coordinator
  • Code Enforcement Secretary/Board Secretary


  • AA

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