INVENTORY IN ODD LOCATIONS SPECIALIST / PACK SINGLES AMBASSADOR
Thirty year professional with background in project management and business analysis. Areas of specialization include process development,quality control, performance management, and ensuring compliance ofcompany policy and procedures. Am seekinga position as SeasonalLoss Prevention Specialistwith a dynamic Amazonteam.
Internal and external auditing
Fraud detection and prevention
Experience with SEC filings
Microsoft Office Suite proficiency
Strong interpersonal skills
Requires minimal supervision
Excellent customer service skills
Staff training and development
Leading large departments
Identifying best practices
Inventory in Odd Locations Specialist / Pack Singles Ambassador, 09/2014
to Current AMAZON – Ruskin,
Dive deep and report internal issues and details to Leadership, Loss Prevention and the Safety Team with recommendations to minimize risks and deliver high results in the facility.
Adhere to a strict confidentiality policy in which sensitive data will not be compromised for individuals, facility or Amazon.
Utilize Six Sigma philosophy to improve processes, optimize productivity, increaseoutput and drive customer obsession.
Earn trust of others by discussing and enforcing the companyloss preventionprograms whiledirectingawareness to potential areas of fraud or theft
Insist on the highest standards of services by tracking, researching and resolving issues pertaining to customer orders, product misplacement, and employee performance.
On-board new associates in Pack Singles department by demonstrating safety procedures, defining expectations and supplying constant positive feedback.
Assumed ownership of the Outbound IOL department. This includes training the staff, developing a learning module, enforcing the highest standards at all times, and promoting bias to action for speed while accepting risk.
Operations Manager, 09/2005
to 04/2011 BORDERS BOOKS AND MUSIC – Buford,
Responsible for $1.5 million retail site. Operational duties included interviewing and hiring, cash reconciliation, inventory processing, handling of personal files, back ground checks, risk management monitoring and reporting andconducting performance reviews
Utilized Excel and graphs to streamline processes, eliminate redundancy,expedite workflow and minimize loss and shrinkage.
Reviewed financial forecasts and productivity reports to measure performance, develop Action Plans, and determine ways to meet and exceed company objectives.
Partnered with internal Loss Prevention team and Local Police Department to reduce theft. Recovered over $15,000 in merchandise within a six year period.
to 09/2005 CompuCredit – Atlanta,
Oversaw internal / external agencies to ensure compliance with collection laws and Sarbanes Oxley procedures.
Assisted in designing a software procedure which saved the company $10,500 in one month.
Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
Auditor / Collections Manager, 12/1995
to 12/1999 Equifax – Atlanta,
Responsible for client relationships and reporting for five portfolios including American Express and Pitney Bowes.
Oversaw dispute department in which auditing problems were addressed accurately and in a timely manner.
Supervised a staff of twenty five account managers.
Achieved $300,000 to $400,000 in monthly revenue.
BBA: Statistics / Decision Science ,
Georgia State University - Atlanta,
Member of Amazon Appeals panel
Pack Singles Ambassador
Won first Safety Save award for TPA1
Taught classes in Communicating and Listening Skills
Taught classes in Performance / Conflict Management