Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Administrative professional with over 25 years of successful experience. Equity advocate, effective communicator and customer loyalty specialist. Recognized consistently for performance excellence and contributions to success in the luxury automotive industry. Strengths in inventory, dealer trades and transport logistics backed by Lexus training in customer service.
Skills
Administrative, Creating PO's, Contact Management
Internet Explorer, Chrome, Adobe,Safari
Data Entry, 10 Key
Documentation, Organization, Filing
ERA Ignite, Reynolds and Reynolds
Logistics, Negotiating, Results Oriented
Microsoft Office
PBX/Phone system
Reception, PBX/Phone System, Excellent Customer Service
Relationship Development
Sales Inventory Management/Reconciliation
Supervising, One on One Training, Team Building
Work History
06/2009 to 03/2020Inventory Coordinator, Trades Specialist, AdminCommunity Healthlink, Inc. | Worcester, MA,
Entry level as Receptionist. Duties included being the first point of contact, directing flow of calls and traffic in store. Providing high quality customer service. Maintain phone/voicemail system, record after-hours VM and messages for special events. Make arrangements for employee parties, create signs for holidays, parties and special announcements. Schedule conference room. Serve as liaison between managers, sales force and other departments. Program users/access in KeyTrak. Keep logs of Sales Demo use. Print invoices/vehicle locates for sales people. Assemble, run team to drive display cars to/from auto show. Assign stock numbers to newly allocated inventory, make jackets, key tags, labels, and print invoices. Enter new stock numbers in Reynolds or ERA Ignite, file packets and program keys into the KeyTrak system.
Inventory Specialist, Dealer Trades and Administrative Assistant duties include inventory production, entering new car vehicle preference requests for twice monthly allocations. Utilize vehicle change requests for BOS changes. Remove selected port installed options. Enter special orders for customers. Procure inventory not on allocation from Lexus Southern. Check in transports carrying trades or new car inventory. Inspect each unit for uniformity/damage, notating anomalies and report. Coordinate damage return, repair or file claims. Ensure units are tagged, stocked in and sent to service for inspection before put on the lot for sale. Locate and negotiate trades with Lexus dealer network across the country for desired units. Document and create packet for incoming unit. Send trade documents to accounting. Have outgoing unit pulled/ready for transport. Set up transport. Serve as point of contact for Lexus approved collision centers. Approve invoices, create PO's for payment, send to accounting. Complete Dealer Pipeline Report for Corporate once or twice a month as instructed. Complete Physical Exceptions report for Accounting as instructed. Facilitate surprise floorplan audits from financial institution. Account for units on their report that are not on lots. Process Incentive Verifications, Customer Cash, Covenant Allowance and New Car Delivery Specialist Verifications. Process paperwork/certificates for Lexus Employee Purchase Program. File challenges for incentives not funded. Train and mentor new hire to be the Inventory Specialist at new store in Lakeway. Train and metor receptionists, check in contacts, inventory and dealer trades newbies as the company grew.
08/2004 to 06/2009Admin Receptionist/Five Star Training CoordinatorAllen Samuels Heart Of Texas Dodge | City, STATE,
Applied experience in administration and as senior receptionist at a previous dealership to handling incoming calls/customer traffic into dealership and to any situation that would arise. Meet and greet customers in a professional manner, answer phones, identify customer issues and direct to the appropriate person/department or give appropriate information.
In charge of the maintenance of the dealership voicemail and phone system. Update on hold messages, new hire voicemail, and after-hours outgoing message.
Create temporary license tags for customers. Keep logs of sales calls, license plates, owner's manuals and keys. Dispense the gas card and monitor usage.
Follow up with all new car sales customers after vehicle purchase, utilizing feedback to improve on processes already in place and handle customer issues to the satisfaction of the customer and the dealership.
Duties included interviewing, training, supervising and scheduling other receptionists.
Coordinated Daimler/Chrysler Certification Classes and processes for all applicable departments and employees.
02/1998 to 08/2004Senior ReceptionistLeif Johnson Ford | City, STATE,
As the first-person customers are in contact with at the dealership, meet and greet customers in a professional and friendly manner. Answer multi-line PBX. Identify customer/vendor needs and wants and answer any questions/concerns or direct them to the appropriate person.
Log all sales, service and long-distance calls.
In addition to entering customer information into contact management system, also enter vehicle information and pricing. All time in the office is spent on the computer and phones.
Maintain dealership voicemail and phone system accordingly.
Supervise, train and schedule all new receptionists.
Education
Expected in Lexus Master Certified | 10 Years of Lexus College, Lexus of Austin, GPA:
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