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Inventory Control Quality Assurance Manager Resume Example

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INVENTORY CONTROL QUALITY ASSURANCE MANAGER
Summary

Logistics professional experienced in data and freight management, reverse logistics, claims analysis, freight inspections, shipping, handling and operations management. Senior Service Support associate involved with and managed team oriented and individual procedures focused on developing and implementing various inventory control initiatives and freight management improvement initiatives that reduce claims which increased efficiency and company revenue.

Highlights
  • Global logistics
  • Inventory control
  • Reverse logistics
  • Cost reduction
  • Shipment consolidations planning
  • 3PL knowledge
  • LTL knowledge


  • Decisive
  • Detail-oriented
  • Results-oriented
  • Customer service-oriented
  • Strategic planner
  • Initiator / self-starter
Accomplishments
  • Increased personnel productivity by 25% by creating a freight identification system based on status that tied shipment exceptions and freight handling times to individual and team performance.
  • Increased inventory control which allowed management to identify all freight exceptions held on dock and on trailers.
  • FedEx Diversity Council Alumni that finished in the top 10 in the US
  • Completed Leadership Development program in Logistics for FedEx
  • Named “Lean Six Sigma Green Belt” Candidate in 2013.
  • Leadership
  • Served as key contributing member to Leadership team.
  • FedEx - NEA leadership team

Experience
February 2014 to Current
FedEx FreightSmyrna, GA 30082Operations Supervisor
  • Defined appropriate metrics and measurements to drive results.
  • Loaded shipments weighing up to 20,000 pounds onto trailers for delivery.
  • Monitored shipments to guarantee on-time delivery.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Monitored department performance data to identify progress and opportunities.
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Organized and managed the loading of at least 20 delivery pups on the outbound operations.
  • Managed 3 outbound lanes.
  • Managed a staff of at least 30 employees on the outbound dock.
January 2007 to February 2014
FedEx Buford, GA 30518Service Center Support 2 / OS&D
  • Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
  • Defined appropriate metrics and measurements to drive results.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Resolved problems for customers, warehouses and carriers.
  • Acted as a liaison between logistics, carriers and customers.
  • Produced bills of lading and updated shipment status information.
  • Coordinated returns between origin and interim transportation departments.
  • Completed all necessary customs documents and other paperwork.
  • Exhibited strategic leadership and foresight in support of long-range sales growth.
  • Built partnerships with local organizations to increase company offerings and improve services.
June 2002 to January 2007
FedExConley, GADock Associate
  • Resolved problems for customers, warehouses and carriers.
  • Loaded various products in various weights and sizes onto trailers for delivery.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Education
2013
University of Phoenix
Atlanta, GA, USIntegrated Supply Chain and Operations Management
Bachelor of Science

Business Management, Logistics, Finance and Supply Chain coursework

Learning Team Project Lead


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Resume Overview

Companies Worked For:

  • FedEx Freight
  • FedEx

School Attended

  • University of Phoenix

Job Titles Held:

  • Operations Supervisor
  • Service Center Support 2 / OS&D
  • Dock Associate

Degrees

  • Integrated Supply Chain and Operations Management Bachelor of Science

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