Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Logistics professional experienced in data and freight management, reverse logistics, claims analysis, customs, freight inspections, shipping, handling, supply chain and operations management. I currently serve as an Inventory Control Quality Assurance Manager with daily tasks of managing a multi-million dollar inventory and assisting a team oriented environment focused on developing, implementing and managing various inventory and quality control initiatives including merchandise management improvement initiatives that reduce shortages to increase efficiency and support the MLO network customer fulfillment business operation. 

  • Global logistics
  • Inventory control
  • Reverse logistics
  • Cost reduction
  • Shipment consolidations planning
  • 3PL knowledge
  • LTL knowledge
  • Warehouse Management Systems
  • RF devices
  • Proficient in MS Office
  • Freight Forwarding

  • Decisive
  • Detail-oriented
  • Results-oriented
  • Customer service-oriented
  • Strategic planner
  • Initiator / self-starter
  • Increased personnel productivity by 25% by creating a freight identification system based on status that tied shipment exceptions and freight handling times to individual and team performance.
  • Increased inventory control which allowed management to identify all freight exceptions held on dock and on trailers.
  • Served as a FedEx Diversity Council Alumni that finished in the top 10 in the US
  • Completed Leadership Development program in Logistics for FedEx
  • Named “Lean Six Sigma Green Belt” Candidate in 2013.
  • Served as a key contributor on FedEx - NEA leadership team
  • Served as Overnight Shift Manager for CFC 2016/2017 peak season at Macy's Logistic and Operations
  • Received Macy's "Make Magic" annual award 2015 and 2016
  • CFC Project Management team
  • Earned one of the highest engagement scores in 2017 with Macy's
Inventory Control Quality Assurance Manager, 01/2017 - Current
Abm Hamilton, GA,
  • Oversee all aspects of the outbound fulfillment operations (which include stock, packing, shipping) in support of company profit objectives and customer service goals
  • Managed, coached, developed and provided leadership for staff on a daily basis
  • Lead/Partner with local and central management team on and inventory control processes and execution
  • Managed, monitor and report on Cycle Count execution and results
  • Lead the Preparation and Reconciliation of annual physical inventories
  • Partnered with the Central ICQA team on Inventory/Quality Control process concerns and/or initiatives
  • Close involvement with Security Department on shortage issues
  • Work closely with the Systems Development team on recommended system initiatives to improve overall control and reporting
  • Performed any other functions management deems essential
ICQA Supervisor, 06/2014 - 01/2017
Saddle Creek Logistics Marion, OH,
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Translated business needs and priorities into actionable logistics strategies.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Monitored the workshop work flow for 20 employees.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Coached 20 other employees and assisted with quarterly performance reviews.
  • Lead warehouse improvement initiatives to advance operational efficiencies.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Used item numbers to properly stock warehouse.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized with safety as the primary goal.
Operations Supervisor, 2014 - 06/2014
FedEx Freight City, STATE,
  • Defined appropriate metrics and measurements to drive results.
  • Loaded shipments weighing up to 20,000 pounds onto trailers for delivery.
  • Monitored shipments to guarantee on-time delivery.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Monitored department performance data to identify progress and opportunities.
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Organized and managed the loading of at least 20 delivery pups on the outbound operations.
  • Managed 3 outbound lanes.
  • Managed a staff of at least 30 employees on the outbound dock.
Service Center Support 2 / OS&D, 2007 - 01/2014
FedEx Freight City, STATE,
  • Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
  • Defined appropriate metrics and measurements to drive results.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Resolved problems for customers, warehouses and carriers.
  • Acted as a liaison between logistics, carriers and customers.
  • Produced bills of lading and updated shipment status information.
  • Coordinated returns between origin and interim transportation departments.
  • Completed all necessary customs documents and other paperwork.
  • Exhibited strategic leadership and foresight in support of long-range sales growth.
  • Built partnerships with local organizations to increase company offerings and improve services.
Dock Associate, 05/2002 - 2007
FedEx Freight City, STATE,
  • Resolved problems for customers, warehouses and carriers.
  • Loaded various products in various weights and sizes onto trailers for delivery.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
Bachelor of Science: Integrated Supply Chain and Operations Management, Expected in 2013
University of Phoenix - Atlanta, GA

Business Management, Logistics, Finance and Supply Chain coursework

Learning Team Project Lead

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Job Titles Held:

  • Inventory Control Quality Assurance Manager
  • ICQA Supervisor
  • Operations Supervisor
  • Service Center Support 2 / OS&D
  • Dock Associate


  • Bachelor of Science

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