Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dependable business oriented student with experience in management support roles such as book keeping, ordering product from vendors, inventory management and shrink reduction. Focused on driving productivity by leveraging administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues.

  • Online research
  • Web-based scheduling
  • Confidential data protection
  • Following direction
  • Administrative support
  • Client interaction
  • Data collection
  • Typing and written communication
  • Data entry
06/2020 to Current Interviewer Lehigh Valley Hospital & Health | Allentown, PA,
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Verified that interviewees completed survey fully before concluding interview.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
08/2019 to 03/2020 Bartender Seaworld Parks | Orlando, FL,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Inventoried glass and stemware, cutting costs through effective inventory management.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Processed $1600 in daily revenue on average day with totals as high as $2800 during special events and promotions.
  • Stocked bar with beer, wine, and related supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
03/2019 to 06/2019 Cashier Rite Aid | Klamath Falls, OR,
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
12/2016 to 11/2018 Movie Theater Employee Marcus Corporation | Menomonee Falls, WI,
  • Determined authenticity and applicability of presented tickets.
  • Declined to admit patrons without ticket or unable to conform to Theater policies.
  • Responded to guest questions about current facility events and future offerings.
  • Provided knowledgeable service when answering questions and greeted all customers with friendliness.
  • Complied with health and sanitation practices and procedures.
  • Processed admission payments and provided tickets.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 05/2020 Associate of Arts | Fine Arts San Jacinto College District, Pasadena, TX GPA:
  • ServSafe

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School Attended

  • San Jacinto College District

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  • Associate of Arts

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