Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized, Motivated and Eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Multilingual and fluent in Spanish and English, Offering solid comprehension of cultural diversity.
Skills
Correspondence writing
Project coordination
Telephone etiquette
Critical thinker
HR information systems
Payroll and benefits administration
People skills
Friendly, positive attitude
Fluent in Spanish
Microsoft Office Suite (Word,Excel,Powerpoint)
Google Apps (Google Docs, Sheets)
Social Media Platforms
Organization and Eye for Detail
Client Relationship and Communications
Experience
Internship Student, 08/2012 - 06/2013 Bloom Energy – Newark, DE,
Compiled, modeled and reported on data for senior staff.
Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
Helped staff members with writing correspondence, restocking supplies and other administrative needs.
Handled incoming and outgoing mail for office staff.
Worked well in team environment as well as independently.
Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
Provided assistance to others to complete tasks on time.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Assisted department staff by answering phone calls and responding to emails.
Adhered to strict security protocols to protect data confidentiality.
Managed office paperwork, including scanning documents and routing business correspondence.
Worked alongside senior team members to learn related job tasks and roles.
Accepted instruction from management regarding assignments and tasks.
Dressing Room Attendant, 03/2012 - 04/2012 Sony Ericsson Nike Store – City, STATE,
Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
Kept fitting rooms cleaned, organized and well-maintained.
Folded and hung up clothing that customers had tried on but decided not to purchase.
Helped customers by answering questions and locating merchandise.
Organized unwanted merchandise and restocked on racks and shelves.
Greeted each and every customer warmly upon entrance to fitting room area.
Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
Sales Associate, 09/2012 - 01/2013 Francesca's – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Offered product and service consultations and employed upselling techniques.
Met merchandise processing standards and maintained organized and accessible work area.
Worked with fellow sales team members to achieve group targets.
Assistant /HR Assistant, 07/2014 - 10/2016 KSI Auto Parts – City, STATE,
Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
Maintained records through timely updates to employee and other files.
Freed up management for more important business by personally handling basic responses to email and letters.
Facilitated communication between managers and employees by writing professional internal correspondence.
Fielded high volume of daily telephone calls using multi-line telephone system.
Handled bi-weekly payroll for over 30 employees with thorough verification of timekeeping records and accurate processing through TriNet.
Enforced company policies and procedures to strengthen operational standards across departments.
Planned and prepared workflow schedules, delegating tasks for 30 member team.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Handled sensitive and confidential employee information with complete discretion.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Processed all onboarding paperwork for new hires and rehires.
Processed employee status changes, keeping human resources systems and employee records up to date.
Developed and maintained training materials and benefits packets for new hires.
Conducted job applicant background checks in accordance with policy and procedures.
Prepared and posted job openings to appropriate job sites and newspapers.
Assessed and filtered resumes from potential job candidates to identify qualified individuals.
Education and Training
High School Diploma: , Expected in 06/2013 - Young Womens Preparatory Academy - Miami, FL, GPA:
: Psychology, Expected in - Miami Dade College - Miami, FL GPA:
Certificate in Business: Entrepreneurial Studies, Expected in 11/2021 - ECornell - Online, GPA:
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