internet sales specialist resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned sales professional offering 22 years of related experience, results-driven approach and dedication to achieve remarkable client results. Capable of leading routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth. Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Document Review Specialist with the demonstrated ability to negotiate, research and communicate verbally and in writing effectively. Provide leadership vision, direction, development and maintenance of multiple complex and high priority contracts for any and all the companies that directly impact the business strategies of the organization. Strong organizational skills and ability to think strategically and react quickly to internal and external needs. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives.Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Business Leader with proven ability to develop and implement business management goals. Create business strategies, allocate resources, find ways to increase productivity,and assess employee performance. Liaise with partners and suppliers. Represent the company in industry events. Strong business acumen and managerial abilities. Experienced Business Manager adept in business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning. Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and strong ability to communicate. Document management professional adept at managing processes for master documentation and archives. Participate in validation of EDRMS assuring document systems are operating efficiently, effectively and securely. Strong organizational and multitasking skills with ability to work with minimal supervision. Coordinate and provide guidance on validation activities throughout company including computer systems, manufacturing equipment, analytical equipment, utility systems, and cleaning and process validation. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits.Strong business acumen, attention to detail, excellent communication and interpersonal skills. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience. Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record. Experienced Supervisor, ensuring team members perform tasks timely and in organized manner. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

  • Data analysis
  • Strategic planning
  • Keyword optimization
  • Policy updates
  • Process monitoring
  • Process analysis
  • Spreadsheet development
  • Data collection and analysis
  • Crisis management
  • Data management
  • Powerful negotiator
Work History
Internet Sales Specialist, 06/2019 - Current
D.R. Horton, Inc. Fort Wayne, IN,
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
  • Maintained document control system including, work instructions, procedures and associated databases
  • Prepared reports by collecting, analyzing and summarizing information
  • Used database to research, gather, analyze and present data
  • Established performance and service goals and held associates accountable for individual performance
  • Achieved lifelong aspiration through proven work ethic, dedication and ability to visualize and excel
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
Customer Service Representative, 03/2016 - 06/2019
Ferguson Chantilly, VA,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Boosted sales revenue by skillfully promoting diverse automotive sales options
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Answered constant flow of customer calls with up to 5 calls in queue per minute
  • Educated customers on promotions to enhance sales
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
  • Entered customer interaction details in excel to track requests, document problems and record solutions offered
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Inspected merchandise for quality and arranged proper display location on floor
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Leveraged sales expertise to promote automotive sales and capitalize on upsell opportunities
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Compiled customer feedback and recommended service delivery improvements to management
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Described Nissan features to customers, thoroughly explaining details and care of merchandise
Auto Sales Consultant, 12/2009 - 03/2016
Southern Auto Group Norfolk, VA,
  • Made car recommendations based on preferences and outlined benefits of each car option
  • Accompanied customers and demonstrated performance features on test drives
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget
  • Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management
  • Coordinated repair and service appointments for established customers
  • Demonstrated car technology options and available amenities and upgrades for each model
  • Performed inspection and prepared pre-owned cars prior to releasing to inventory
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business
  • Qualified and followed-up on potential new customer leads
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Monitored customers for signs of security concerns and escalated issues to management
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Assisted customers by answering questions and fulfilling requests
  • Answered questions about store policies and concerns to support positive customer experiences
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Listened to customer needs and desires to identify and recommend optimal products
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Nissan products
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
Finance Director, 04/2007 - 08/2008
The Mentor Network Jackson, TN,
  • Reviewed and edited loan agreements to promote efficiency and accuracy
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Managed day-to-day operations within 2-person finance department for Mitsubishi organization
  • Protected company assets with strategic risk management approaches
  • Verified compliance of financial policies and accounting procedures against federal regulations
  • Evaluated credit applications against outline specifications to approve, reject or recommend adjustments files
  • Resolved escalated customer issues in timely manner, which boosted retention rates by 100%
  • Engaged employees in business processes with positive motivational techniques
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals
  • Submitted loan applications to loan underwriter for verification and recommendation
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
  • Recommended loan approvals and denials based on customer loan application reviews
Associate of Applied Science: Advanced Electronics, Expected in 1990
USN Advanced Electronics School - Great Lakes, IL,
Status -
: Data Processing, Expected in
Coastal Carolina Community College - Jacksonville, NC
Status -
GED: , Expected in 1982
Southwest - Jacksonville, NC,
Status -
  • Consistently earned high-quality scores during post interaction customer surveys
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Training
    Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge
  • Supervised team of 10 staff members
  • Documented and resolved customer issues which led to increased customer retention
  • Certified Risk Management Assurance (CRMA)

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Resume Overview

School Attended

  • USN Advanced Electronics School
  • Coastal Carolina Community College
  • Southwest

Job Titles Held:

  • Internet Sales Specialist
  • Customer Service Representative
  • Auto Sales Consultant
  • Finance Director


  • Associate of Applied Science
  • Some College (No Degree)
  • GED

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