internet sales office administrator resume example

• Hands on management of up to three business locations.
• Hire, train, schedule, supervise, and motivate all employees.
• Manage operation and maintenance of office, electronic, and kitchen equipment, and cost effective business supply purchases.
• Professional representation for the corporation, handling all media and promotions.
• Extensive involvement with design, decor, and maintenance of buildings.
• Handled accounts payable, cash receipts, daily count up/deposits, record keeping, and inventory.
• Created and designed numerous promotional and marketing strategies, resulting in increased revenue.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Devised processes to boost long-term business success and increase profit levels.

Handled floor sales for the seasonal department, skilled in resets, and able to read plan-o-grams.

Member of Lowe's Safety Committee, Outdoor Power Equipment Certified, and highly experienced with theft control.

Cross-trained as cashier, head cashier, merchandising, inventory crew, warranty claims, customer service & return desk, shipping/receiving, delivery, phone operator, and gate security.

Licensed to operate forklift, order picker, and reach lift, all used on a daily basis.

Received CPR and emergency medical certification.

• Licensed in Property & Casualty and Life & Health Insurance Sales with the state of North Carolina.
• Processed payments, motor vehicle reports and loss history reports. Notarized vehicle titles.
• Firm grasp of insurance laws and company policies, with the ability to translate to the general public.
• Initiated new procedures and reorganized, resulting in a more cost effective and service driven office.
• Created new and more effective marketing and promotional materials.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Kept detailed records on individual insurance changes and incorporated into detailed client files.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Contacted underwriter and submitted appropriate forms to obtain binder coverage.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Acted as emotional support for customers experiencing catastrophic situations.
• Performed administrative tasks, including policy renewal and record retention.
• Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Supported customers in insurance application completion while liaising between company and client.
• Upsold additional products and services after identifying customer needs and requirements.
• Maintained high standards of customer service by building relationships with clients.