Internet Sales Office Administrator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Office Administrator with [Number] years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Inbound Phone Call Handling
  • Managing Office Supply Inventory
  • Work flow planning
  • Cost reduction strategies
  • Supply Chain Management
  • Budgeting and forecasting
  • Negotiation
  • Operations management
  • Purchasing and procurement
  • Employee relations and conflict resolution
  • Customer relations specialist
  • Staff Management
  • Sales background
  • Unsurpassed work ethic
Work History
Internet Sales/Office Administrator, 02/2009 - 06/2009
Universal Forest Products, Inc. Wilton, NH,
  • Applied payments to accounts, worked past due accounts, and answered phones.
  • Assisted customers with applications, account information, and scheduled service appointments.
  • Ability to operate and maintain all software, computers, and office equipment.
  • Continued valuable sales training and maintained business skills during lay-off.
  • Delivered clerical support by handling range of routine and special requirements.
General Manager of Operations, 02/2001 - 11/2008
Two Men And A Truck Warrington, PA,
  • Hands on management of up to three business locations.
  • Hire, train, schedule, supervise, and motivate all employees.
  • Manage operation and maintenance of office, electronic, and kitchen equipment, and cost effective business supply purchases.
  • Professional representation for the corporation, handling all media and promotions.
  • Extensive involvement with design, decor, and maintenance of buildings.
  • Handled accounts payable, cash receipts, daily count up/deposits, record keeping, and inventory.
  • Created and designed numerous promotional and marketing strategies, resulting in increased revenue.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Devised processes to boost long-term business success and increase profit levels.
Customer Service Representative, 10/1999 - 06/2001
Metromile Los Angeles, CA,

Handled floor sales for the seasonal department, skilled in resets, and able to read plan-o-grams.

Member of Lowe's Safety Committee, Outdoor Power Equipment Certified, and highly experienced with theft control.

Cross-trained as cashier, head cashier, merchandising, inventory crew, warranty claims, customer service & return desk, shipping/receiving, delivery, phone operator, and gate security.

Licensed to operate forklift, order picker, and reach lift, all used on a daily basis.

Received CPR and emergency medical certification.

Licensed Customer Service Representative, 06/1996 - 02/2000
Nationwide Insurance - Bill Moore Agency City, STATE,
  • Licensed in Property & Casualty and Life & Health Insurance Sales with the state of North Carolina.
  • Processed payments, motor vehicle reports and loss history reports. Notarized vehicle titles.
  • Firm grasp of insurance laws and company policies, with the ability to translate to the general public.
  • Initiated new procedures and reorganized, resulting in a more cost effective and service driven office.
  • Created new and more effective marketing and promotional materials.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Kept detailed records on individual insurance changes and incorporated into detailed client files.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Performed administrative tasks, including policy renewal and record retention.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Supported customers in insurance application completion while liaising between company and client.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Maintained high standards of customer service by building relationships with clients.
High School Diploma: , Expected in 05/1991
Apple Valley Senior High School - Apple Valley, MN

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Resume Overview

School Attended

  • Apple Valley Senior High School

Job Titles Held:

  • Internet Sales/Office Administrator
  • General Manager of Operations
  • Customer Service Representative
  • Licensed Customer Service Representative


  • High School Diploma

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