Maintained relationships and followed up with customers.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Provided near real-time price quotes.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Conducted market research and reported on competitors.
Negotiated product sales and trade-in deals for maximum profit.
11/2016 to 05/2019Internet Sales Representative - BDCEttleson Cadillac-Buick-GMC | City, STATE,
Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Exercised proper qualification skills to convert leads in to genuine sales opportunities.
Developed effective sales strategies to enhance customer satisfaction and boost sales.
Developed clear, concise and visually appealing virtual presentations of products and services.
Established credibility and created confidence quickly and easily with online sales prospects.
Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers.
Followed up with customer inquiries promptly and maximized internet lead opportunities.
07/2007 to 11/2016Licensed Sales Representative-Office ManagerAllstate Insurance - Wedoff Agency | City, STATE,
Maintained professional network of potential clients and business opportunities.
Upsold products to policyholders and potential new clients.
Pursued continued professional development through insurance workshops, course and webinars.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
Offered policy guidance and management to promote asset protection.
Answered customer questions, shared product knowledge and researched pricing and availability.
Suggested products and services to match customers' stated needs and preferences.
Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
Contacted new and existing customers to outline benefits of products.
Answered incoming telephone calls to provide store, products and services information.
Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Met with customers to discuss needs and offered relevant options from company line.
Prepared and updated client records.
Handled credit and debit card payment processing to complete purchasing experience.
Processed payments and maintained accurate drawers to meet financial targets.
Attended trade shows, job fairs and insurance training, maintaining current knowledge of available products.
Negotiated prices and set up contracts to finalize sales agreements.
Built trusting relationships with customers by making personal connections.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Followed up after completed sales to check on customer satisfaction and offer additional services.
01/2000 to 07/2007Retail Manager Charlotte Russe | City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
Expected in | General EPCC , El Paso, TX, GPA:
Expected in 1995High School Diploma | Coronado High School, El Paso, TXGPA:
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