internet sales director resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced and reliable Sales Leader possessing highly developed customer service skills, closing abilities, and customer satisfaction. Knowledgeable and professional in engaging customers throughout the sales funnel, from initial interest to satisfied customer. Organized and attentive in all aspects of the sales process.
Skills
Customer Trend Analysis
Employee Performance Reviews
Interpersonal Communication Skills
Financial Transactions
Advertising Campaigns
Effective Customer Communication
Maintaining Closing Ratios
Phone Inquiries
Effective Presentations
Persuasive Communication
Computer Proficient (Word, Excel, PowerPoint)
Training and Support
Work History
05/2022 to CurrentInternet Sales DirectorAirwallex | San Francisco, CA,
Manage 600+ monthly incoming inquiries with 30% lead to shown appointment conversion and 13% lead to purchase ratio
Developed streamlined workflow process for earlier customer engagement and conversion.
Responded to internet inquiries and phone calls in timely matter.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Acted as first point of contact for Henderson Nissan internet inquiries
Trained sales staff on company procedures and salesmanship.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
11/2020 to 05/2022Finance ManagerNvr, Inc. | Thurmont, MD,
Ran average $2400+ per copy (average 50-60 deals per month), with average 70% service contract penetration
Managed customer financing options when purchasing their vehicle, including but not limited to bank approval, state paperwork, aftermarket products, and DMV compliance.
Developed and executed presentations that explained ancillary products to ensure long and seamless ownership experience
Addressed and resolved customer concerns regarding both current and previous purchases
Maintained orderly system for easy reference of products and services for seamless customer purchase experience
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Explained very technical financial information to applicants in easy to understand language.
Proactively identified solutions for customers experiencing credit issues.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
02/2016 to 11/2020Sales Consultant American Society For The Prevention Of Cruelty To Animals | Gainesville, FL,
Over four year course, averaged selling between 16-20 vehicles per month.
Ranked #1 sales last 12 months in sales
Internet Lead conversion average = > 22%
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Negotiated purchase prices and explained sales, warranty and optional products.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Answered telephone and email inquiries from potential customers.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Met customers on lot and in showroom to discuss available vehicles and options.
Responded to customer enquiries via telephone and email.
Prepared purchased vehicles and completed final delivery checks.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
01/2008 to 02/2016OwnerMesquite Community Network | City, STATE,
Built digital advertising network from ground up - contracted with 30 local business to display advertising screens in their locale.
Advertising clientele base - 40+ advertisers on network
Gross average monthly earnings - $12k
Developed advertising tactics and implemented new solutions for increased brand awareness.
Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
Developed campaigns, led design and tracked results.
Upheld client satisfaction by designing accurate and detailed timelines for digital advertising services and alerting clients of changes.
Managed creation of attention-grabbing, engaging and viral digital ads promoting local businesses.
Education
Expected in to to Bachelor of Science | Humanities Brigham Young University, Provo, UTGPA:
Expected in to to Masters in Public Administration | Public FinanceBrigham Young University, Provo, UTGPA:
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