To join a company that offers me a stable and positive atmosphere where I can connect with my vision and passion for providing exceptional customer service, and to make a tremendous impact that will add to my experience.
Top sales performer
Inventory control familiarity
Strong organizational skills
Active listening skills
Meticulous attention to detail
Adaptive team player
Seasoned in conflict resolution
Consistently posted and processed up to 300 orders daily
Assisted trainees and shipping team while maintaining personal sales quota
12/2014 to 02/2017
Internet eCommerce SpecialistOCS Unclaimed Baggage － Scottsboro, AL
Selected items from inventory then inspected, photographed and described over 300 items daily in listings for online auctions and Buy It Now Sales on eBay and Amazon. Worked as a team member packaging and shipping over 150 items daily. Trained 14 new team members in the online sales department. Earned "Top Seller/Top Lister" for two consecutive quarters in 2016/2017. Helped surpass monthly, quarterly, and yearly sales goals. Stocked and rotated inventory regularly. Assisted Customer Service Rep with merchandise returns when asked. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Complied with inventory control procedures utilizing LEAN.
03/2005 to 03/2005
AssemblerLozier Corporation － Scottsboro, AL
Assembled shelf brackets.
06/2004 to 03/2010
Assistant ManagerThe Trading Post － Scottsboro, AL
Worked directly with customers to complete their purchases. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Assisted store owner with monthly and annual sales reports using Microsoft Excel. Initiated and maintained online sales department.
11/2002 to 06/2004
ReceptionistJackson County Council on Aging － Scottsboro, AL
Performed two separate jobs for this company.
Managed the Scottsboro Nutrition Center which was a subsidiary of JCCOA during the morning hours. Management duties included: Supervised 12 - 16 volunteers and assistant manager, served hot meals to 40 - 50 in-house senior citizens, packaged hot meals for 40 additional homebound senior citizens, recruited volunteers for daily meal delivery routes, organized daily meal delivery routes and in-house activities, compiled daily/weekly/monthly reports.
Second job performed for JCCOA was as a Receptionist in the afternoon hours in the Council on Aging office. Greeted and directed visitors. Answered, screened, and forwarded all incoming calls. Performed other job duties as needed including filing, photocopying, data entry, and assisting department heads as necessary.
11/2001 to 11/2002
Night AuditorJameson Inn － Scottsboro, AL
Checked to see that all charges were assigned to the appropriate departments. Verified that all transactions performed at the front desk were supported by documentary evidence and signatures as necessary and that they had been correctly posted and allocated in to the system. Prepared a summary of all cash, check and credit card activities. Checked figures, postings, and documents for accuracy. Analyzed all computerized financial information. Balanced the day's charges, making changes as necessary. Ran end of day process in Property Management Software (PMS). Performed wake up calls. Functioned as front desk agent for guest check ins and check outs.
03/2001 to 11/2001
CashierFlowers Baking Company － Scottsboro, AL
Checked out customer's purchases speedily and correctly, applying accurate codes, departments, and prices. Maintained 100% accuracy of cash register, and made sure all payment transactions were carried out with precision and efficiency. Answered customers questions, and referred unresolved cases to customer service, supervisor, or the front end manager Ensured proper procedures were taken in balancing cash drawer at the close of shift Ensured security procedures were followed in handling pick-ups, potential shoplifters, and drawers. Performed store opening/closing procedures and other duties as needed including stocking shelves, rotating stock, and maintaining store front.
05/1998 to 10/2000
SecretaryScottsboro Auto Sales － Scottsboro, AL
Maintained 100% accuracy of cash register, and made sure all payment transactions were carried out with precision and efficiency. Ensured proper procedures were taken in balancing cash drawer at the close of shift. Ensured security procedures were followed in handling contracts, large cash payments, and petty cash drawers. Provided efficient, friendly, and informative services following established customer service standards to potential buyers and established customers.
08/1994 to 03/1995
InspectorAndover Togs － Scottsboro, AL
Inspected garments for defects in sewing, knitting, or finishing. Examined fabric for mispicks, slubs, runs, dropped stitches, holes, or stains.
04/1993 to 10/2014
Cleaning Crew MemberD and N Janitorial － Woodville, AL
Swept and mopped floors, washed walls and windows and emptied trash can. Inspected the building for problems and reported broken fixtures and blown light bulbs to supervisor. Vacuumed carpets. Maintained record of supplies inventory and ordered replacements as needed. Secured hazardous materials, put up wet floor signs and locked buildings nightly.
Education and Training
High School DiplomaScottsboro High School － Scottsboro, AL
Continuing Education in Microsoft Excel 3 Hour Certification Course
Continuing Education in Microsoft PowerPoint 3 Hour Certification Course
First-rate customer service skills Strong math knowledge and ability to use computers. Strong organizational skills and ability to give attention to details. Strong ability to perform duties under pressure and perform multiple tasks simultaneously. Strong ability to accept and learn new ideas, and take up new responsibilities . Ability to be calm, objective, neutral, and make good decisions under pressure. Excellent people's skills, with the ability to create a friendly, and cooperative working relationship with others