Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
University of North FloridaJacksonville, FLBachelor of Business Administration: Management
04/2011 - Current
Lionbridge － Savannah, GAInternet Assessor
Evaluate web search results for appropriateness
Use guidelines to accurately rate tasks
10/2010 - 04/2011
TeletechCustomer Service Representative
Assisted customers with account maintenance.
Entered adjustments on accounts when warranted.
Solved customer's problems to ensure a positive customer experience.
05/2007 - 01/2009
Fidelity Investments － Jacksonville, FLFinancial Service Representative
Placed buy, sell, and exchange orders for customers, that consisted of stocks, mutual funds, options, and CD's Accumulated guidance leads, which allowed customer to make proper financial decisions (Promoted)Premium Financial Representative.
Serviced accounts that held a minimum of $500,000 to $1,000,000.
Assisted in bringing new revenue into the company.
Helped customers prepare for financial success.
02/2003 - 06/2003
Best Buy － Boca Raton, FLCustomer Server Representative
Assisted customers with returns, exchanges, and applications.
06/2000 - 02/2003
McDonald's － Boca Raton, FLCrew Trainer
Trained new employees
Filled in for managers when needed
Organized parties for 10-20 children.
SERIES 7 (General Securities Registered Representative)