International Reservations Agent resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a knowledgeable Reservations Agent, with over 13 years of customer service experience, willing to go the extra mile to turn prospects into happy customers. Promoting a great work ethic coupled with exemplary communication skills. I also possess the skills needed to maximize revenue by selling services and amenities. As well as being well versed in offering attention to detail, great organizational skills and the desire to drive business opportunities.
Skills
Shift Management
Training & development
Office Management
Proficient in Sabre, Ventana, ePNR, Microsoft Office Applications including words, excel, powerpoint and Teams.
Working knowledge of American Airlines AAdvantage program
Reservations processing
Issue resolution
Phone inquiries
Travel reservations
Upselling proficiency
Phone etiquette
Organizational skills
Problem resolution
Leadership
Call center operations
Payment processing
Experience
04/2021 to CurrentInternational Reservations agentGiant Eagle | Marietta, OH,
Maintain inbound call standards
Handling New reservations
Updating existing reservations
process payments and refunds.
07/2017 to 05/2018Front End CoordinatorJohnson Controls, Inc. | Wailuku, HI,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping
floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying
out customers' items.
Weigh items sold by weight to determine prices.
Answer customers' questions about merchandise and advise customers on merchandise selection.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
07/2015 to 06/2017Customer Service AgentEldorado Resorts, Inc. | Elgin, IL,
Connect with customers by telephone to provide information about products or services, obtain details
of complaints.
Keep records of customer interactions or transactions.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect payments.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries.
Obtain and examine all relevant information to assess validity of complaints and to determine possible
causes, such as extreme weather conditions.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a
computer.
Communicate with customers, employees, and other individuals to answer questions.
01/2015 to 07/2015ServerCOTTON PATCH CAFE | City, STATE,
Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal
to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of
alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon
request.
Clean tables or counters after patrons have finished dining.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating,
and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server
station,
taking out trash, or checking and cleaning bathroom.
Greet guests and seat them at tables or in waiting areas.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an
appropriate number of seatings.
Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining
details
are handled properly and customers' concerns are addressed.
Education and Training
Expected in 06/2010High School Diploma | HALTOM HIGH SCHOOL, , TXGPA:
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