International Reservations Agent resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a knowledgeable Reservations Agent, with over 13 years of customer service experience, willing to go the extra mile to turn prospects into happy customers. Promoting a great work ethic coupled with exemplary communication skills. I also possess the skills needed to maximize revenue by selling services and amenities. As well as being well versed in offering attention to detail, great organizational skills and the desire to drive business opportunities.

  • Shift Management
  • Training & development
  • Office Management
  • Proficient in Sabre, Ventana, ePNR, Microsoft Office Applications including words, excel, powerpoint and Teams.
  • Working knowledge of American Airlines AAdvantage program
  • Reservations processing
  • Issue resolution
  • Phone inquiries
  • Travel reservations
  • Upselling proficiency
  • Phone etiquette
  • Organizational skills
  • Problem resolution
  • Leadership
  • Call center operations
  • Payment processing
04/2021 to Current International Reservations agent Giant Eagle | Marietta, OH,
  • Maintain inbound call standards Handling New reservations Updating existing reservations process payments and refunds.
07/2017 to 05/2018 Front End Coordinator Johnson Controls, Inc. | Wailuku, HI,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Weigh items sold by weight to determine prices.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
07/2015 to 06/2017 Customer Service Agent Eldorado Resorts, Inc. | Elgin, IL,
  • Connect with customers by telephone to provide information about products or services, obtain details of complaints.
  • Keep records of customer interactions or transactions.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect payments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions.
01/2015 to 07/2015 Server COTTON PATCH CAFE | City, STATE,
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Education and Training
Expected in 06/2010 High School Diploma | HALTOM HIGH SCHOOL, , TX GPA:
  • 13 Years Customer Services Experience.
  • 6 Years CPR training.
  • 2 Years Call Center High Volume Experience.
  • 2 Years Sabre Experience.
  • 2 Years Ventana Experience.

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Resume Overview

School Attended


Job Titles Held:

  • International Reservations agent
  • Front End Coordinator
  • Customer Service Agent
  • Server


  • High School Diploma

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