international marketing coordinator resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced International Export Coodinator with over 24+ years of experience in skincare. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Marketing and advertising
Client communication
Brand development
MS Office
Reading comprehension
Interpersonal Communication
Tra
Corporate Communications
Training & Development
Education
Lawrence High SchoolLawrenceville, NJ, Expected in ā āHigh School Diploma: - GPA:
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Revolve - International Marketing Coordinator Los Angeles, CA, 10/1996 - 11/2020
Developed innovative and targeted collateral to support overall branding objectives.
Consulted with internal departments and external agencies to manage marketing initiatives promoting NeoStrata and Exuvinace brands.
Helped incorporate product changes to drive customer engagement and firm profits.
Worked closely with all product development departments to create and maintain marketing materials for our International distributors.
Developed creative sales tools, including presentations, marketing assets and product data sheets.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Increased International NeoStrata and Exuviance sales and brand exposure by developing and updating collateral, and sales materials and optimizing target audience reach.
Built and strengthened strategic relationships with vendors, advertising agencies and our International distributors.
Clarity Partners - International Export Agent Springfield, IL, 09/1997 - 01/2013
Communicated Distributors to verify information, fill out appropriate paperwork and carry out specified requests/orders.
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Used Palo and Epicor to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Proved successful working within tight deadlines and fast-paced atmosphere.
Delivered [product or service] to customer locations within specific timeframes.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained stockroom/inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Signature Bank - Customer Service Associate San Francisco, CA, 01/1997 - 09/1997
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Described and explained details about the NeoStrata and Exuviance brands to inform customers and guide purchasing decisions.
Provided basic technical support for clients on wide range of Neostrata and Exuviance skincare products.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Informed customers about special promotions and provided detailed information for various products.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
NeoStrata Company Inc. - Administrative Assistant/Receptionist City, STATE, 10/1996 - 01/1997
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
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