(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Multifaceted, performance-focused, goal oriented Personal Care Home Administrator dedicated to providing comprehensive care and administrative support for patients. Skillfully coordinate benefits and services with HCBS Insurance providers and manage the internal database and information systems, processes, and organize client records, with proven ability to meet business deadlines. Perform required tasks independently and work well in team environments.

  • Employee Recruitment and Hiring
  • Effective Communication
  • HIPAA Guidelines
  • Employee Orientation
  • Policy and Procedure Writing
  • Strategic Planning
  • Relationship Building
  • Analytical and Critical Thinking
  • Multitasking and Time Management
  • Strong Organizational Skills
John W. Hallahan High School Philadelphia, PA, Expected in 06/2011 High School Diploma : - GPA :
Holy Family University Philadelphia, PA, Expected in 2013 : Computer And Information Sciences - GPA :

Computer science gave me the ability to be creativity when solving problems and applying unique solutions. Time management was also imperative to help me stay on top of the various tasks and projects. Being able to collaborate with classmates has given me the ability to acquire strong interpersonal skills.

Community College of Philadelphia Philadelphia, PA, Expected in 2015 : Health Services Management - GPA :

Health Services Management courses helped me solve problems with analytical skills. Also being able to have strong interpersonal skills with my classmates gave us better results with team projects. Lastly developing leadership skills allowed me to be good listener, willing to respond to feedback from others and admit when I made a mistake. My eagerness to learn and commitment to improve fueled my productivity.

Work History
Chrysalis - Intern- Office Administrative Assistant
Saratoga Springs Ut., UT, 06/2012 - 01/2014
  • Support organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation
  • Perform assigned function under supervision, as part of a training or learning experience
  • Manage agendas/travel arrangements/appointments etc. for the upper management
  • Oversees telephone services, email correspondence, and mail distribution.
  • Maintains office supplies inventory.
Boston Medical Center - Human Resources Administrative Assistant
Boston, MA, 01/2013 - 03/2015
  • Support HR department in educating employees on and enforcing company policies
  • Help with new-hire procedures, including organizing employee orientation, creating new employee files, administering employee handbooks, and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons
  • Coordinate and administer various Payroll & Human Resources programs
  • Compile and maintain all personnel & payroll records
  • Provide assistance to the Human Resources
  • Manager and assist in all personnel functions
  • Update database of open positions, and assist applicants with post offer paperwork
  • Assist in day-to-day human resource duties such as filing, issuing staff ID's and name- tags and answering the phones
  • Develop and maintain various logs and other record-keeping systems related to assigned functions
Grane - Patient Access Specialist
Fresno, CA, 03/2015 - 10/2019
  • Sourcing medical records in a timely manner
  • Responsible for the patient registration process, general admissions, and uninsured/underinsured procedures
  • Promptly handle receipt and data entry of all incoming faxes, including patient consent and patient medical records
  • Obtain appropriate patient consent forms from the patient prior to providing support
  • Provide direct assistance, utilizing multiple communications channels, to patient who need assistance to source their medical records from hospitals and physician offices
  • Maintain compliance with all HIPAA requirements and process personal health information (PHI) according to compliance policies
  • Proactively problem solve access issues that arise when scheduling to meet stakeholder's needs, which can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs
Virtual Home Care LLC - Personal Care Home Administrator
City, STATE, 04/2021 - Current
  • Responsible for the overall management of the Home Care Agency program.
  • Responsible for hiring, training, supervising, managing performance and discipline of all
    administrative and direct care employees and contract staff.
  • Responsible for requesting, recording/tracking, and storage of all required proof of training and
    certifications for employees and contract staff.
  • Ensures compliance with all Pennsylvania state and federal laws and maintain proper licensure for the Home Care Agency.
  • Maintains agency documents for each employee and contractor to ensure proper retention requirements.
  • Required to maintain processes and procedures to ensure that the selection, documentation, screening and verification of credentials for all clients referred by the agency to meet Pennsylvania state requirements.
  • Responsible for ensuring the quality of services provided to individuals served by the OLTL
  • Responsible to partner with the compliance department in maintenance and updating of the emergency management plan and registration of the emergency management plan with the county.
  • Coordinates patient care services and oversee scheduling procedure
  • Adopt policies for and keep records of criteria for admission to service, case assignments and case management
  • Manage client ́s records accessibility to ensure employees and contract staff has necessary access.
  • Notify families of needs or problems.
  • Keep accurate records for emergencies on file regarding health condition.
  • Complete incident reports and ensure proper safety processes are being followed.
  • Ensure timely and appropriate response to customer/family concerns.

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Resume Overview

School Attended

  • John W. Hallahan High School
  • Holy Family University
  • Community College of Philadelphia

Job Titles Held:

  • Intern- Office Administrative Assistant
  • Human Resources Administrative Assistant
  • Patient Access Specialist
  • Personal Care Home Administrator


  • High School Diploma

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