Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
I am a dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks, and following through to achieve project goals. Seeking a role of increased responsibility and authority.
- Proficient in all Microsoft software products including Word, Excel, and Power Point Marketing and PR Competitor analysis Business administration Sales and people management Customer service Technical support
- Professional and mature
- Dedicated team player
- Strong interpersonal skills
- Resourceful
- Understands grammar
- Strong problem solver
| - Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Results-oriented
|
07/2013 to Intern II City Of Moreno Valley, Ca – Moreno Valley, CA,
- Read stories to the children and taught them painting, drawing and crafts.
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Disciplined children and recommended other measures to correct behavior.
- Created an infant area, toddler area and preschool area of play within the daycare.
- Carefully monitored children's play activities.
- Offered detailed daily reports that outlined each child’s activities.
- Incorporated music and art activities to encourage creativity and expression.
- Maintained daily records of activities, behaviors, meals and naps.
- Carefully identified warning signs of emotional and developmental problems in children.
- Routinely picked children up from school and activities.
- Escorted children on outings and trips to local parks and zoos.
- Created and implemented a developmentally appropriate curriculum.
- Upheld all CPR and Alabama regulated certifications.
- Offered stimulating curriculum that accommodated all learning styles.
- Led reading classes for preschool-aged children.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Sparked creativity and imagination by helping children discover new things each day.
- Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
09/2012 to 09/2013 Sales Associate Peabody Essex Museum – Salem, MA,
- Organized weekly sales reports for the sales department to track product success.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Expressed appreciation and invited customers to return to the store.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Assisted customers in finding out-of-stock items.
- Assisted customers with store and product complaints.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Stocked and rotated inventory regularly.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Organized the store by returning all merchandise to its proper place.
- Replenished merchandise shelves with items from the stockroom.
- Processed merchandise returns and exchanges.
04/2012 to 08/2012 Sales Consultant Reliance Standard – WI, State,
- Professionally trained by Auto-Max in the arts of selling automobiles.
- Certification obtained.
- Responsible for the selling of Honda automobiles.
- Prevented store losses using awareness, attention to detail and integrity.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Computed accurate sales prices for purchase transactions.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
10/2007 to 03/2012 Customer Care Consultant Legalshield – Seattle, WA,
- Cultivated and developed important customer relationships in order to meet customer needs and expectations.
- Responsible for providing responsive and sound technical support both online and over the phone for Verizon Wireless consumers.
- Effectively utilized a consultative approach, with oversight of all phases including problem discovery and final resolution.
03/2006 to 02/2007 Customer Care Consultant Legalshield – Ada, OK,
- Cultivated and developed important customer relationships in order to meet customer needs and expectations.
- Responsible for providing responsive and sound technical support both online and over the phone for AT&T consumers.
- Effectively utilized a consultative approach, with oversight of all phases including problem discovery and final resolution.
02/2006 to 01/2007 Teacher / Child Care Provider Foot Locker – Brooklyn, NY,
- Responsible for providing basic care, supervision, and educational services of children between the ages of 3 - 12 years old.
- Disciplined children and recommended other measures to correct behavior.
- Read stories to the children and taught them painting, drawing and crafts.
- Offered detailed daily reports that outlined each child’s activities.
- Incorporated music and art activities to encourage creativity and expression.
- Maintained daily records of activities, behaviors, meals and naps.
- Carefully identified warning signs of emotional and developmental problems in children.
- Routinely picked children up from school and activities.
- Created and implemented a developmentally appropriate curriculum.
- Upheld all CPR and Alabama regulated certifications.
- Offered stimulating curriculum that accommodated all learning styles.
- Led reading classes for preschool-aged children.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Sparked creativity and imagination by helping children discover new things each day.
- Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
10/2005 to 01/2006 Cashier JC Penny – City, STATE,
- Operated point-of- sale system for the purpose of conducting payment transactions.
- Thorough understanding of merchandising processes involving retail operations, inventory management, and stock room activities.
- Described use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Placed special merchandise orders for customers.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Verified that all merchandising standards were maintained on a daily basis.
Expected in 2004 High School Diploma:
Loachapoka High School - Loachapoka, AL
GPA:
Studied required classes to attain High School Diploma.
Expected in : Early Childhood Development
CareCourses.com - Online, AL
GPA:
Coursework in early Childhood Development.
Expected in Majoring in Office Management / Medical Billing and Coding 2009 Currently attending: Business Administration
Southern Southern Union State Community College - Opelika, AL
GPA:
- Currently continuing education Early Childhood Development at Care Courses.com.
- Coursework in Business Administration and Organizational Development
- Professional and friendly
- Careful and active listener
- Cash handling
- Strong public speaker
- Multi-tasking
- Type 60 WPM
- Customer Service
- Critical Thinker
- Internet Research
- Telephone Skills
- Writing Letters and Memos
- Microsoft Excel Microsoft Office Suite
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
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