Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks, and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Proficient in all Microsoft software products including Word, Excel, and Power Point Marketing and PR Competitor analysis Business administration Sales and people management Customer service Technical support
  • Professional and mature
  • Dedicated team player
  • Strong interpersonal skills
  • Resourceful
  • Understands grammar
  • Strong problem solver

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
Experience
07/2013 to
Intern II City Of Moreno Valley, Ca Moreno Valley, CA,
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Disciplined children and recommended other measures to correct behavior.
  • Created an infant area, toddler area and preschool area of play within the daycare.
  • Carefully monitored children's play activities.
  • Offered detailed daily reports that outlined each child’s activities.
  • Incorporated music and art activities to encourage creativity and expression.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Carefully identified warning signs of emotional and developmental problems in children.
  • Routinely picked children up from school and activities.
  • Escorted children on outings and trips to local parks and zoos.
  • Created and implemented a developmentally appropriate curriculum.
  • Upheld all CPR and Alabama regulated certifications.
  • Offered stimulating curriculum that accommodated all learning styles.
  • Led reading classes for preschool-aged children.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
09/2012 to 09/2013
Sales Associate Peabody Essex Museum Salem, MA,
  • Organized weekly sales reports for the sales department to track product success.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Expressed appreciation and invited customers to return to the store.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Assisted customers in finding out-of-stock items.
  • Assisted customers with store and product complaints.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.
04/2012 to 08/2012
Sales Consultant Reliance Standard WI, State,
  • Professionally trained by Auto-Max in the arts of selling automobiles.
  • Certification obtained.
  • Responsible for the selling of Honda automobiles.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
10/2007 to 03/2012
Customer Care Consultant Legalshield Seattle, WA,
  • Cultivated and developed important customer relationships in order to meet customer needs and expectations.
  • Responsible for providing responsive and sound technical support both online and over the phone for Verizon Wireless consumers.
  • Effectively utilized a consultative approach, with oversight of all phases including problem discovery and final resolution.
03/2006 to 02/2007
Customer Care Consultant Legalshield Ada, OK,
  • Cultivated and developed important customer relationships in order to meet customer needs and expectations.
  • Responsible for providing responsive and sound technical support both online and over the phone for AT&T consumers.
  • Effectively utilized a consultative approach, with oversight of all phases including problem discovery and final resolution.
02/2006 to 01/2007
Teacher / Child Care Provider Foot Locker Brooklyn, NY,
  • Responsible for providing basic care, supervision, and educational services of children between the ages of 3 - 12 years old.
  • Disciplined children and recommended other measures to correct behavior.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Offered detailed daily reports that outlined each child’s activities.
  • Incorporated music and art activities to encourage creativity and expression.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Carefully identified warning signs of emotional and developmental problems in children.
  • Routinely picked children up from school and activities.
  • Created and implemented a developmentally appropriate curriculum.
  • Upheld all CPR and Alabama regulated certifications.
  • Offered stimulating curriculum that accommodated all learning styles.
  • Led reading classes for preschool-aged children.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
10/2005 to 01/2006
Cashier JC Penny City, STATE,
  • Operated point-of- sale system for the purpose of conducting payment transactions.
  • Thorough understanding of merchandising processes involving retail operations, inventory management, and stock room activities.
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
Education
Expected in 2004
High School Diploma:
Loachapoka High School - Loachapoka, AL
GPA:

Studied required classes to attain High School Diploma.

Expected in
: Early Childhood Development
CareCourses.com - Online, AL
GPA:

Coursework in early Childhood Development.

Expected in
Majoring in Office Management / Medical Billing and Coding 2009 ­ Currently attending: Business Administration
Southern Southern Union State Community College - Opelika, AL
GPA:
  • Currently continuing education Early Childhood Development at Care Courses.com.
  • Coursework in Business Administration and Organizational Development
Skills
  • Professional and friendly
  • Careful and active listener
  • Cash handling
  • Strong public speaker
  • Multi-tasking
  • Type 60 WPM
  • Customer Service
  • Critical Thinker
  • Internet Research
  • Telephone Skills
  • Writing Letters and Memos
  • Microsoft Excel Microsoft Office Suite
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word



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Resume Overview

School Attended

  • Loachapoka High School
  • CareCourses.com
  • Southern Southern Union State Community College

Job Titles Held:

  • Intern II
  • Sales Associate
  • Sales Consultant
  • Customer Care Consultant
  • Customer Care Consultant
  • Teacher / Child Care Provider
  • Cashier

Degrees

  • High School Diploma
  • Majoring in Office Management / Medical Billing and Coding 2009 ­ Currently attending

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