I am a dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks, and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Proficient in all Microsoft software products including Word, Excel, and Power Point Marketing and PR Competitor analysis Business administration Sales and people management Customer service Technical support
Professional and mature
Dedicated team player
Strong interpersonal skills
Resourceful
Understands grammar
Strong problem solver
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Experience
07/2013 to
Intern IICity Of Moreno Valley, Ca – Moreno Valley, CA,
Read stories to the children and taught them painting, drawing and crafts.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Disciplined children and recommended other measures to correct behavior.
Created an infant area, toddler area and preschool area of play within the daycare.
Carefully monitored children's play activities.
Offered detailed daily reports that outlined each child’s activities.
Incorporated music and art activities to encourage creativity and expression.
Maintained daily records of activities, behaviors, meals and naps.
Carefully identified warning signs of emotional and developmental problems in children.
Routinely picked children up from school and activities.
Escorted children on outings and trips to local parks and zoos.
Created and implemented a developmentally appropriate curriculum.
Upheld all CPR and Alabama regulated certifications.
Offered stimulating curriculum that accommodated all learning styles.
Led reading classes for preschool-aged children.
Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Sparked creativity and imagination by helping children discover new things each day.
Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
09/2012 to 09/2013
Sales AssociatePeabody Essex Museum – Salem, MA,
Organized weekly sales reports for the sales department to track product success.
Cross-trained and provided back-up for other customer service representatives when needed.
Achieved high sales percentage with consultative, value-focused customer service approach.
Expressed appreciation and invited customers to return to the store.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers in finding out-of-stock items.
Assisted customers with store and product complaints.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
04/2012 to 08/2012
Sales ConsultantReliance Standard – WI, State,
Professionally trained by Auto-Max in the arts of selling automobiles.
Certification obtained.
Responsible for the selling of Honda automobiles.
Prevented store losses using awareness, attention to detail and integrity.
Achieved high sales percentage with consultative, value-focused customer service approach.
Computed accurate sales prices for purchase transactions.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
10/2007 to 03/2012
Customer Care ConsultantLegalshield – Seattle, WA,
Cultivated and developed important customer relationships in order to meet customer needs and expectations.
Responsible for providing responsive and sound technical support both online and over the phone for Verizon Wireless consumers.
Effectively utilized a consultative approach, with oversight of all phases including problem discovery and final resolution.
03/2006 to 02/2007
Customer Care ConsultantLegalshield – Ada, OK,
Cultivated and developed important customer relationships in order to meet customer needs and expectations.
Responsible for providing responsive and sound technical support both online and over the phone for AT&T consumers.
Effectively utilized a consultative approach, with oversight of all phases including problem discovery and final resolution.
02/2006 to 01/2007
Teacher / Child Care ProviderFoot Locker – Brooklyn, NY,
Responsible for providing basic care, supervision, and educational services of children between the ages of 3 - 12 years old.
Disciplined children and recommended other measures to correct behavior.
Read stories to the children and taught them painting, drawing and crafts.
Offered detailed daily reports that outlined each child’s activities.
Incorporated music and art activities to encourage creativity and expression.
Maintained daily records of activities, behaviors, meals and naps.
Carefully identified warning signs of emotional and developmental problems in children.
Routinely picked children up from school and activities.
Created and implemented a developmentally appropriate curriculum.
Upheld all CPR and Alabama regulated certifications.
Offered stimulating curriculum that accommodated all learning styles.
Led reading classes for preschool-aged children.
Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Sparked creativity and imagination by helping children discover new things each day.
Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
10/2005 to 01/2006
CashierJC Penny – City, STATE,
Operated point-of- sale system for the purpose of conducting payment transactions.
Thorough understanding of merchandising processes involving retail operations, inventory management, and stock room activities.
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Education
Expected in 2004
High School Diploma: Loachapoka High School - Loachapoka, AL GPA:
Studied required classes to attain High School Diploma.
Expected in
: Early Childhood Development CareCourses.com - Online, AL GPA:
Coursework in early Childhood Development.
Expected in
Majoring in Office Management / Medical Billing and Coding 2009 Currently attending: Business Administration Southern Southern Union State Community College - Opelika, AL GPA:
Currently continuing education Early Childhood Development at Care Courses.com.
Coursework in Business Administration and Organizational Development
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Target Job
Resume Overview
School Attended
Loachapoka High School
CareCourses.com
Southern Southern Union State Community College
Job Titles Held:
Intern II
Sales Associate
Sales Consultant
Customer Care Consultant
Customer Care Consultant
Teacher / Child Care Provider
Cashier
Degrees
High School Diploma
Majoring in Office Management / Medical Billing and Coding 2009 Currently attending
