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INTERN
Professional Summary
Dedicated social services professional
specializing in case management, assessments, conflict resolution,
investigating, and exceptional communication. Establishes
rapport with clients and acts as an empathetic guide and advocate to help
families resolve personal issues and achieve life goals. Provides counseling and support
to children and parents
Skill Highlights
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Professional Experience
01/2016 to 11/2016
InternUbs － Upper Arlington , OH
- Responsible for learning and overseeing company operations including, advertising, inventory, bookkeeping, and human resources.
- Constructed value by understanding context, exploring and defining opportunities, setting administrative strategies for each area.
- Masterminded the gathering of stakeholder data to map out existing and future processes to program and event exposure.
- Tracked, developed and monitored an upwards daily processes.
- Performed work as part of an integrated managerial team performing analysis and providing recommendations in the areas of loss and liability, profitability forecasts, information sharing, and communication infrastructure.
- Established relationships through implementing strategic administrative initiatives and effective project management techniques which created innovative external communication strategies.
- Championed key process metrics in soundness, fundraising, growth, and productivity for key consumer segments impacting positive stakeholder experiences.
- Prepared a wide variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, file and other sources.
03/2012 to 11/2015
Business Systems AnalystIbm Corporation － Endicott , NY
- Media Software and Solutions Department Oversaw deliverables, methodology, quality of client engagement, and the coordination of programs in support of tactical objectives.
- Gathered technical data to evaluate potential areas to provide comprehensive recommendations for agile project management, software development and incremental delivery growth.
- Operating under ITIL methodology.
- Served as an expert Business System Analyst in the areas of Creating Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows, and HP ALM.
- Provided feedback while managing overall project portfolio, cost projections, profitability, and risk management.
- Managed staff members and all phases of projects covering concurrent work streams.
- Designed and implemented comprehensive, integrated and audit strategies to oversee, track and evaluate the effectiveness of project compliance.
- Monitored application performance utilizing HP BAC.
- Managed code changes, supported system outages and provided strategic resolutions to enhance IT systems.
01/2003 to 03/2012
Business Analyst/Quality Assurance AnalystUltimate Kronos Group － Raleigh , NC
- Media Software and Solutions Department Tested Cloud (SaaS) and Document Imaging technology for accuracy of design and data integrity.
- Verified report data using SQL queries and independent reporting tools.
- Developed and maintained strategy for overall quality assurance process, including testing, reporting, defect triage, and status reporting.
- Oversaw projects from concept through implementation including initiation, requirements, and testing, and supported both Agile and Waterfall methodologies.
- Championed the importance of production defect traceability by participating in root cause analysis activities, identifying potential gapsin requirements (test case scope/complexity) or test case execution.
- Provided in-depth technical expertise during preliminary staging of upgrades of application software and upgrades.
- Assisted with the identification and prioritization of opportunities where process redesign could significantly impact efficiency, compliance, quality, profitability, competitive position, and customer satisfaction.
- Directed program monitoring and tracked key metrics using QTP and other SDLC tools to measure success and foster continuous improvement.
- Developed departmental documentation including operational guidelines, process and procedures, and quality assurance checklists.
04/1999 to 01/2003
Business AnalystPHILLIPS ARENA OPERATIONS － City , STATE
- Oversaw corporate management advisory services for 5 business units.
- Managed organizational compliance testing and reviews for operational controls, business processes, internal control management, and audit readiness support.
- Supervised complex compliance projects including program management support for external audits, researching new insurance pronouncements and identifying opportunities for overall operational efficiency.
- Introduced recommendations to overcome weaknesses and mitigate associated risks.
- Championed key process metrics in soundness, profitability, growth, and productivity for key consumer segments impacting positive client experiences.
- Performed work as part of an integrated managerial team performing analysis and providing recommendations in the areas of loss and liability, profitability forecasts, information sharing, and communication infrastructure.
- Delivered status updates on diverse sector accounts receivables and unbilled balances; collaborated with Senior Leadership to obtain account information and combine data for the annual financial audits.
- Identified weaknesses in internal control procedures and assessed the adequacy of liability and operating controls.
- Developed, maintained and updated data entry standards and procedures to capture data and validation.
- Identified, defined and analyzed operational problems and posed options and alternatives to existing procedures.
- Prioritized actionable business improvement initiatives based on analysis of customer and employee feedback.
Education and Training
Bachelor of ScienceCLAYTON STATE UNIVERSITY － City, State
B.S: Psychology and Human Cooperate CommunicationsPsychology and Human Cooperate Communications
Professional Affiliations
International Institute of Business Analysis (IIBA), Member
Tabitha McIntyre * Tel: 770.815.8320| E-mail: McIntyre.Tabitha@gmail.com Page 2
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Skills
accounts receivables, administrative, advertising, Agile, bookkeeping, business processes, competitive, concept, continuous improvement, client, customer satisfaction, data entry, delivery, documentation, external audits, financial audits, fundraising, HP, human resources, Imaging, insurance, inventory, ITIL, Leadership, managerial, managing, organizational, processes, program management, project management, QTP, quality, quality assurance, reporting, researching, risk management, SDLC, software development, SQL, strategy, strategic, System Analyst, triage, upgrades, validation
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Resume Overview
School Attended
- CLAYTON STATE UNIVERSITY
Job Titles Held:
- Intern
- Business Systems Analyst
- Business Analyst/Quality Assurance Analyst
- Business Analyst
Degrees
- Bachelor of Science
B.S : Psychology and Human Cooperate Communications
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