Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
02/2020 to InternCushman & Wakefield | Walnut Creek, CA,
Internship offer accepted.
Cancelled due to COVID-19.
08/2019 to CurrentGraduate Residence DirectorTexas Tech University | Fort Stockton, TX,
Maintain a leadership role aiming to provide and inclusive environment for student to feel safe and succeed in an upperclassmen apartment community of 500+ residents.
Advise a community council e-board, with a set budget, on how to be effective leaders by creating large scale, engaging programs tailored to the apartment community needs.
Utilize Google Suites to create detailed websites managing Resident Assistants, Desk Attendants, and Community Council members.
Constantly challenge Resident Assistants and Community Council members to implement intentional programs encompassing Intercultural Exploration, Academic Achievement, Career Readiness, Community Engagement, Financial Responsibility, and Personal Wellness.
Serve in a campus duty rotation for 3000+ students responding to mid-level crises, needs of the Nightwatch security staff, policy violations, and acting as a support to professional staff.
Perform job duties of the Residence Director in their absence.
Adjudicate conduct cases on topics including roommate conflicts, minor drug infractions, and other policy violations thus supporting student education and development.
Supervise by administering training, expectations, and evaluations to 9 Desk Attendant staff members who provide customer service, coordinate a mail and package delivery system, and manage keys.
Co-supervise a Resident Assistant staff of 11 students.
Facilitate educational conduct hearings for undergraduate student staff members.
Complete weekly key audits for 500+ rooms to ensure safety for the community and correct student billing.
Facilitate intentional weekly staff meetings, community council meetings, and one-on-ones.
Lead the interview and hiring process for student staff in the Apartment community.
Aid in training Resident Assistant, Desk Attendant, and Nightwatch student staff members.
Coordinate schedules of student staff members to ensure all Desk Attendant shifts are covered.
Efficiently communicate expectations of the department to Desk Attendants, Resident Assistants, and Nightwatch Conference Services.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
08/2016 to 05/2019Community AdvisorChancelight Behavioral Health | Greenville, SC,
Developed and supported an inclusive residential environment for 20-60 first year and upperclassmen.
Facilitated community development strategies involving service, DEI, social networking, and wellness through intentionally programming and planning.
Volunteered on the Oshkosh Placement Exchange Transportation Committee to coordinate shuttle routes for interview candidates.
Engaged in-depth with residents to discover specific needs and skills to enhance community growth.
Supported students during crises through active listening, resource referral, and follow-ups.
Followed the university emergency protocol when confronting urgent situations calmly and professionally.
Managed roommate mediations to guide residents to a justifiable mutual agreement.
Completed administrative tasks in a punctual and meticulous manner.
Participated in weekly duty rotations for communities of 350-490 residents.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
11/2017 to 11/2018Behavioral TechnicianFox Valley Autism Treatment Program | City, STATE,
Performed 40 hours of customized applied behavioral analysis training under a senior therapist.
Conducted functional behavior assessments in different environments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Taught individualized skills to reduce specific problem behaviors.
Analyzed and formulated detailed comprehensive progress reports following each 3 to 4-hour session.
Treated clients and families with respect and dignity.
Education
Expected in Master of Education | Oakland University, Rochester, MIGPA:
Expected in Bachelor of Science | PsychologyUniversity of Wisconsin Oshkosh, Oshkosh, WIGPA: GPA: 3.75/4.0
Affiliations
Academic Conduct Committee - Oakland University Student Representative
Conflict Resolution with Supervisors - University of Wisconsin Oshkosh Presenter
Graduate Recruitment Committee - Oakland University Member
National Residence Hall Honorary (NRHH) - University of Wisconsin Oshkosh Member
Psi Chi National Honor Society - University of Wisconsin Oshkosh Executive Board Member
Undergraduate Recruitment Committee - Oakland University Member
University Conduct Committee - Oakland University Student Representative
University Housing Conduct Committee - Oakland University Member
ADDITIONAL PROFESSIONAL DEVELOPMENT
Great Lakes Association of College and University Housing Officers (GLACUHO) October 2019
Wisconsin College Personnel Association (WCPA): Student Affairs 101 October 2018
PROFESSIONAL TRAINING
Diversity
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