Versatile and adaptable [Job Title] adept at working effectively with children, adolescents, families, couples and groups. Compassionate [Job Title] who actively listens and builds trust to help clients resolve personal issues and achieve life goals. [Job Title] effective at working with clients and families who may be in crisis. Acts as a sympathetic guide and advocate to help them navigate complex and stressful situations. Motivated [Job Title] offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments. Efficient, accurate and detail-oriented [Job Title] with an innate drive to provide exceptional service. Responsible [job title] with excellent communication skills demonstrated by [number] years of experience providing [service] to satisfied clients. Professionally trained [job title] with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Compassionate Hospice Case Manager experienced with providing direct in-home care to terminal patients.
Ability to de-escalate clients in another vulnerable emotional state
Excellent organizational skills
Excellent team player and community builder
Experience with diverse populations
Experience working with adults
Familiarity with substance and mental health systems
Group facilitation, presentation, and organizational skills
Sensitive to cultural differences
Proficient computer skills
Understanding of diverse communities
Verbal and written communication skills
Understanding of adolescent development
Intern, 01/2013 to 05/2013 Christian Care – Rock Island, IL
Completed intake information.
Conducted group and individual counseling sessions.
Assessed achievements towards weekly goals and documented progress.
In Home Hospice Care for individual families.
Developed treatments and casework programs for an average of [Number] patients each month.
Referred clients to social services agencies.
Caregiver, 02/2012 to 05/2013 Leota McElderly – Bettendorf, IA
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Help Desk Assistant, 01/2012 to 05/2012 St. Ambrose University – Davenport, IA
Assisted individuals with IT Issues, such as collecting info and entering the data into computer program.
Receptionist, 12/2010 to 08/2011 AMCAD – Rock Island, IL
General office duties, such as, answer phone and assist customers appropriately.
Collected info and entered data into computer program.
Maintained a clean reception area, including lounge and associated areas.
Helped distribute employee notices and mail around the office.
Answered and managed incoming and outgoing calls while recording accurate messages.
Directed guests and routed deliveries and courier services.
Screened all visitors and directed them to the correct employee or office.
Loaded and unloaded pieces into boxes for shipment.
Tagged all inbound merchandise with receiving date.
Phone Operator, 12/2010 to 08/2011 Mississippi Valley Regional Blood Center – Bettendorf, IA
Recruited individuals for blood donations.
Waitress/Server, 02/2009 to 01/2010 Parkside Grill & Lounge – Moline, IL
Consistently provided friendly guest service and heartfelt hospitality.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Verified that prepared food met all standards for quality and quantity.
Bachelor of Arts: Sociology, 2014 Saint Ambrose University - Davenport, IA GPA: GPA: 2.95 Ambrose Academic Scholarship
GPA: 2.95 First and Second Semester Spanish, Philosophy of Ethics, Operations Management
Recipient of [Scholarship Name] Scholarship
Emphasis in [Subject]
Associates Degree: 5 2012 Black Hawk College - East Moline, IL GPA: GPA: 3.15 Phi Theta Kappa Honor SocietyGPA: 3.15 Phi Theta Kappa Honor Society
Associate of Arts: Sociology, 2012 Black Hawk College - E Moline, IL