intermediate clerk resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Polite and attentive. Offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Self-motivated Office Clerk with proven track. Prioritize tasks, compile data for reports and perform task with minimal oversight in busy settings. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Delivered equipment, vehicles, supplies, personnel, mail and services to Fire Department Facilities on time and in excellent condition.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Documented daily mileage, gas and other data.
Drove trucks to and from job sites to deliver workers and supplies.
Verified contents of inventory loads against shipping papers to determine discrepancies.
Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
Applied defensive driving and safety techniques to prevent accidents.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Obtained and maintained proper delivery authorization and pickup documentation.
Completed daily pre-trip inspection checklist before first delivery.
Checked loads against shipping papers to verify contents and identify special handling requirements.
Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Obtained signatures needed to complete and process all paperwork efficiently.
Conducted pre-inspections to keep trucks reliable and well-maintained.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Salesperson, 04/1995 - 05/1996 Big 5 Sporting Goods – City, STATE,
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Acquired new customers and identified unique needs to deliver relevant products.
Gathered information from clients to create solutions that achieved business needs and desires.
Developed eye for detail and suggested accessories to complement purchase.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Offered coupons and special deals to increase quantity of customer spending.
Placed orders and answered customer questions in-person, and over phone to maximize customer service.
Demonstrated product features to align with customer needs.
Created and implemented store displays, promoting sales and growth.
Performed comprehensive market research to expand sales.
Highlighted target products with eye-catching signs, displays and shelf positions.
Cashier /Supervisor, 08/1994 - 05/1996 K-Mart Store – City, STATE,
Handled customer complaints and concerns.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Greeted customers and responded to requests for information.
Called for back up cashiers during peak times to minimize wait time for customers.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Processed exchanges and returns by inputting in company database.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
Built and maintained working relationships with peers and upper management.
Resolved customer problems by investigating issues, answering questions and building rapport.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Reviewed store policies and made changes to streamline operations and increase productivity.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
High School Diploma: , Expected in 06/1993 - George Washington Preparatory High School - Los Angeles, CA GPA: Status -
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