, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I have only just begun in this title and only want to continue excelling from here on out. I maintain day to day business operations. Train staff and monitor procedures for operational requirements. Report proper documentation on time and staying organized is a big part of the job performance. Every role I've played in this business is only a title, I just want to be great for myself, children and fellow peers.
Skills
Management
Staff training and development
Policies and procedures implementation
Performance reporting
Incidents management
Process improvement strategies
Multidisciplinary collaboration
Analytical
Multi-site operations
Scheduling
Microsoft Office
Operations Management
Dedicated
Flexible
Cost reduction strategies
Goal attainment
Team Building/Leadership
High-pressure environments
Delegation
Troubleshooting and problem solving
EGM troubleshooting
Experience
03/2021 to CurrentInterim Operations ManagerEnchantment Resort | Irvington, VA,
Established work schedules and station arrangements for daily shifts.
Interpreted house rules, including game guidelines.
Resolved customer complaints and payout errors.
Reviewed operational expenses, budget estimate for accounting.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Reduce operating budget by developing new inventory management processes.
Collaborate with staff to maximize customer satisfaction, follow procedures and improve bottom-line profitability.
Train and support team members, providing the most for team members, feedback and coaching in deficient areas.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
08/2017 to 03/2021Manager on DutyNorthern Quest | Airway Heights, WA,
Establish work schedules and station arrangements for daily shifts.
Monitor staffing levels, arranging staff rotations and breaks.
Address complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Interpret house rules, including game guidelines.
Answer patron questions about gaming machine functionality and explain how to properly use EGMs.
Deliver prompt service to customer location/bank on time.
Notify security department of identified or suspected illegal play activities and player behaviors.
Work successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Improve operations by working with team members find workable solutions.
Juggle multiple projects and tasks to ensure our employees and customers are well taken care of.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
Recognized by management for providing exceptional customer service.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Demonstrated self-reliance by meeting and exceeding workflow needs.
11/2016 to 08/2017Slot Floor SupervisorTravelcenters Of America | Commerce, GA,
Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
Answered patron questions about gaming machine functionality and explained how to properly use EGMs.
Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
Delivered prompt service to customer locations on time.
Recognized by management for providing exceptional customer service.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Demonstrated self-reliance by meeting and exceeding workflow needs.
03/2014 to 11/2016Slot Floor AttendantSeminole Nation Gaming Enterprise | City, STATE,
Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
Notified security department of identified or suspected illegal play activities and player behaviors.
Answered patron questions about gaming machine functionality and explained how to properly use EGMs.
Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
Delivered prompt service to customer's locations on time.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Education and Training
Expected in 05/2012High School Diploma | Konawa High School, Konawa, OKGPA:
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