Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I have only just begun in this title and only want to continue excelling from here on out. I maintain day to day business operations. Train staff and monitor procedures for operational requirements. Report proper documentation on time and staying organized is a big part of the job performance. Every role I've played in this business is only a title, I just want to be great for myself, children and fellow peers.

Skills
  • Management
  • Staff training and development
  • Policies and procedures implementation
  • Performance reporting
  • Incidents management
  • Process improvement strategies
  • Multidisciplinary collaboration
  • Analytical
  • Multi-site operations
  • Scheduling
  • Microsoft Office
  • Operations Management
  • Dedicated
  • Flexible
  • Cost reduction strategies
  • Goal attainment
  • Team Building/Leadership
  • High-pressure environments
  • Delegation
  • Troubleshooting and problem solving
  • EGM troubleshooting
Experience
03/2021 to Current Interim Operations Manager Enchantment Resort | Irvington, VA,
  • Established work schedules and station arrangements for daily shifts.
  • Interpreted house rules, including game guidelines.
  • Resolved customer complaints and payout errors.
  • Reviewed operational expenses, budget estimate for accounting.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Reduce operating budget by developing new inventory management processes.
  • Collaborate with staff to maximize customer satisfaction, follow procedures and improve bottom-line profitability.
  • Train and support team members, providing the most for team members, feedback and coaching in deficient areas.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
08/2017 to 03/2021 Manager on Duty Northern Quest | Airway Heights, WA,
  • Establish work schedules and station arrangements for daily shifts.
  • Monitor staffing levels, arranging staff rotations and breaks.
  • Address complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Interpret house rules, including game guidelines.
  • Answer patron questions about gaming machine functionality and explain how to properly use EGMs.
  • Deliver prompt service to customer location/bank on time.
  • Notify security department of identified or suspected illegal play activities and player behaviors.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Improve operations by working with team members find workable solutions.
  • Juggle multiple projects and tasks to ensure our employees and customers are well taken care of.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
11/2016 to 08/2017 Slot Floor Supervisor Travelcenters Of America | Commerce, GA,
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Answered patron questions about gaming machine functionality and explained how to properly use EGMs.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
  • Delivered prompt service to customer locations on time.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
03/2014 to 11/2016 Slot Floor Attendant Seminole Nation Gaming Enterprise | City, STATE,
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Answered patron questions about gaming machine functionality and explained how to properly use EGMs.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and bill jams.
  • Delivered prompt service to customer's locations on time.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Education and Training
Expected in 05/2012 High School Diploma | Konawa High School, Konawa, OK GPA:
Certifications
  • Customer Service Training Certificate 2018
  • Licensed Food Handler Certificate - 2020

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Resume Overview

School Attended

  • Konawa High School

Job Titles Held:

  • Interim Operations Manager
  • Manager on Duty
  • Slot Floor Supervisor
  • Slot Floor Attendant

Degrees

  • High School Diploma

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