Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Certified K-12 Reading Teacher with a background in boosting students' literacy and developing positive classroom environments. Knowledgeable in the latest reading educational methods. Coming from a background in customer service and skilled at working with teams and collaborating in order to reach a shared goal.

  • Reading instruction
  • Verbal and written communication
  • Lesson Planning
  • Differentiated instruction
  • Classroom technology
  • Curriculum Development
  • Creative problem solving
  • Detail oriented
  • Skilled collaborator
Work History
08/2020 to 11/2020
Intensive Reading Teacher Charter Schools Usa Wellington, FL,
  • Assessed and reported on each student's reading progress in accordance with policies developed by school district.
  • Supervised small reading groups of students.
  • Implemented reading lessons for 130 eighth grade students.
  • Promoted love of reading and literacy to all students.
  • Provided tutoring and after school assistance to students requiring additional help with reading.
  • Contacted parents to discuss student progress and notify about class issues.
  • Supervised test taking and graded papers.
  • Interpreted student assessment data to ascertain best intervention methods.
  • Created positive and engaging environment in classroom that encouraged literacy skills.
  • Assisted students of all ability levels develop life-long learning skills and good study habits through an "Academic Coaching" period.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
07/2016 to 06/2020
Teacher (first, Fourth & Fifth Grade) First Continental Mortgage Pocatello, ID,
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Fostered team collaboration between students through group projects for all content areas.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Lead the school's fifth grade "Academic Team".
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Served on school committee for school wide data analysis.
  • Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
  • Attended and facilitated IEP meetings for students and families.
08/2014 to 07/2016
Mortgage Loan Processor Glacier Bancorp City, STATE,
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
  • Coordinated closing process with attorneys, title companies, realtors, buyers, sellers and government clerks.
  • Evaluated approvals against established bank and government lending standards.
  • Requested and reviewed home appraisals.
  • Requested and review property surveys.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Fielded customer complaints and provided solutions.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
02/2011 to 08/2014
Customer Service Representative Bank Of Central Florida City, State,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed wire transfers, stop payments and account transfers.
  • Processed exchange and foreign currency.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Collected member loan payments.
  • Maintained teller drawer to perform bank transactions.
Expected in 05/2019
Master of Arts: Elementary Education
Warner University - Lake Wales, FL,
Expected in 05/2016
Bachelor of Arts: Elementary Education
Warner University - Lake Wales, FL,

State of Florida Teaching Certificate: Elementary Education K-6

State of Florida Teaching Certificate Endorsement: Reading K-12

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School Attended

  • Warner University
  • Warner University

Job Titles Held:

  • Intensive Reading Teacher
  • Teacher (first, Fourth & Fifth Grade)
  • Mortgage Loan Processor
  • Customer Service Representative


  • Master of Arts
  • Bachelor of Arts

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