To obtain a position in which I have the opportunity to advance as I build knowledge, experience, and have a positive impact on on company results. I want to continue to be challenged as I grow personally and professionally while helping others do the same.
Talented professional with 14+ years in the telecommunications industry, specializing in systems integration and technical support.
UNIX / Linux operating systems
Troubleshooting (network and product)
SUN and HP server platforms
Excellent communication and leadership skills
Highly motivated and have proven capabilities in learning and mastering new products and procedures
Take initiative and work with minimal supervision
to 05/2014 Ericsson – Plano,
Performed software installation and integration of Diameter Signaling Controller.
Execution of Acceptance Testing.
Technical Support Engineer09/2009
to 01/2014 Ericsson – Plano,
Provide technical support to Ericsson Integration engineers preforming Greenfield, Migration, and Software upgrade activities on customer networks.
Performed in depth analysis of issues and create detailed action plans for issue resolution.
Played key roll in migration from Netra 440 and CCMP6000 platforms to the CCMP8000 platform for CDMA OAM products (CNM and C-EMS).
Utilize SMS for CSR handling and MH Web for Trouble Report handling.
Worked closely with Methods team to implement documentation updates.