Integration Engineer resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Talented professional with 14+ years in the telecommunications industry, specializing in systems integration and technical support.
  • UNIX / Linux operating systems
  • IP Networking
  • Troubleshooting (network and product)
  • SUN and HP server platforms
  • Excellent communication and leadership skills
  • Highly motivated and have proven capabilities in learning and mastering new products and procedures
  • Take initiative and work with minimal supervision
Work History
Integration Engineer, 2014 to 04/2014
CaterpillarDesoto, TX,
  • Performed software installation and integration of Diameter Signaling Controller.
  • Execution of Acceptance Testing.

Technical Support Engineer, 08/2009 to 2014
Amazon.Com, Inc.University Park, IL,
  • Provide technical support to Ericsson Integration engineers preforming Greenfield, Migration, and Software upgrade activities on customer networks.
  • Performed in depth analysis of issues and create detailed action plans for issue resolution.
  • Played key roll in migration from Netra 440 and CCMP6000 platforms to the CCMP8000 platform for CDMA OAM products (CNM and C-EMS).
  • Utilize SMS for CSR handling and MH Web for Trouble Report handling.
  • Worked closely with Methods team to implement documentation updates.

Installation / Network Integration Engineer, 04/2000 to 08/2009
Nortel NetworksCity, STATE,
Network Integration Readiness OAM Technical Prime:
  • Provided training and support to deployment teams for software installation, integration, software upgrades, and platform migrations of OAM products (W-NMS, CNM, C-EMS, and DO-EMS)
  • Worked closely with Design, PLM, and Methods to drive process improvement for the deployment and integration of OAM platforms.
  • Created job plans for the deployment of OAM products.
Network Integration Engineer:
  • Responsible for the Network Integration of GSM Networks (NSS, BSS, GPRS, and OAM equipment).
  • Performed integration and execution of Acceptance Test Plans (ATP) on the GSM-MSC/HLR, BSC/TCU (2G and E3), GPRS nodes (PCUSN, SGSN and GGSN), and W-NMS servers.
  • Responsible for the reparenting of BTSs from 2G BSCs to E3 BSCs.  
  • Rehomed BSCs to a new MSC.
  • Experience with provisioning the Shasta-GGSN and Multi Service Switch (SGSN, PCUSN, and IWF).
  • In-depth use of logutil, MTRACE, C7TU, and other trouble shooting tools on the MSC.
Installation / Commissioning:
  • Responsible for the installation and commissioning of several GSM Networks (NSS, BSS, GPRS, and OAM equipment) and TDMA networks (DMS-MTX, Dualmode Urban, 850 and 1900 Macro Cells).
  • Performed initial installations, extensions, and upgrades.
  • Performed several types of switching upgrades to include XA-Core Processor Element additions and upgrades, Shared Memory extensions.
  • Upgraded software on all PMs and switch nodes in preparation of the GSM12 to GSM13 load upgrade and assisted with the One Night Process load upgrade.
Technical Diploma: Communications Technology, Expected in May, 2000
North West Kansas Technical School - Goodland, KS
Associate of Applied Science: Communications, Expected in May, 2000
Colby Community College - Colby, KS
  • Ericsson Certified Associate - IP Networking
  • Ericsson Certified Technology - IPv6

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Resume Overview

School Attended

  • North West Kansas Technical School
  • Colby Community College

Job Titles Held:

  • Integration Engineer
  • Technical Support Engineer
  • Installation / Network Integration Engineer


  • Technical Diploma
  • Associate of Applied Science

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