Answered and handled back-to-back inbound calls from client employees as well as conduct outbound calls for follow up as required.
Verified the eligibility of dependents enrolled on employee coverage.
Utilized interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service.
Accessed customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt's policies and procedures.
Created and updated employee files in database, as authorized.
Stayed current on Aon Hewitt's programs and services through on-going training provided by Aon Hewitt.
Evins Personnel/HCTRAHouston, TXCustomer Service Representative
Interfaced with customers to handle Violation Enforcement and EZ Tag program inquiries.
Established EZ Tag accounts, payment plans, and handles problems/or customer complaints.
Handled heavy phone and email correspondence with customers.
Processed toll violations into the systems, generated receipts for customer payments, received and processed deposit payments, updated invoices, handled inquiries regarding invoices.
Performed general office duties.
Professional Alternatives/Stewart Lender ServicesHouston, TXHOA Specialist
Determined if foreclosed property has an HOA.
Obtained HOA information and payoff for all required properties.
Completed Internal HOA information checklist by calling Association members for HOA management companies.
Communicated with Attorneys for payoff information when properties are in collections.
Maintained the maintenance fees on property until sold.
US Postal ServiceHouston, TXPSE Clerk
Directed items according to established routing schemes using computer controlled keyboards.
Bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Served the public at counters and windows, such as by selling stamps and weighing parcels.
Managed a small independently owned retail pharmacy.
Responsible for opening and closing.
Received patient prescriptions, input into system to create patient profile and printed prescription labels.
Discussed insurances accepted, submitted claims to insurance companies and Medicaid/Medicare for approval.
Kept daily log sheet for all prescriptions filled.
Accurately and efficiently compound and dispense medications as prescribed.
Performed inventory control work, including stocking medications and filling prescriptions.
Demonstrated empathy through patient-centered care in areas such as basic patient counseling and patient services
Education and Training
Aldine High SchoolHouston, TXHigh School Diploma
Volunteer, Habitat for Humanity, 2006
Volunteer, Houston Food Bank 2016
Over 2 years experience as a Pharmacy Manager/Technician gained from practical and theoretical settings, excellent organizational and time management skills developed through retail pharmacy, exceptional communication skills, knowledge of computer software which include WinRx, strong customer service skills with the ability to communicate to diverse audiences which include international clients.