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Insurance Verification Specialist resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

Skills
  • Detail-Oriented
  • Epic Systems
  • BLS Certified
  • Customer Service
  • Verbal and Written Communication
  • Administrative Tasks
  • Appointment Scheduling
  • Problem Solving
  • Data Entry Software
  • Certified Medical Administrative Specialist
  • CPR Certified
  • Medical Charting
Education
SAAD Mobile, AL, Expected in 2016 Certificate : Certified Nursing Assistant - GPA :
Blue Cliff College - Gulfport Gulfport, MS Expected in 2015 Certificate : Certified Medical Assistant - GPA :
Ben C. Rain High School Mobile, AL, Expected in 2013 High School Diploma : - GPA :
Certifications
Basic Medical Knowledge (2 years) Time Management and Organization. (2 years) Communication Skills (2 years) Compassion (2 years) Positive Attitude (2 years) Prioritizing (2 years) Patience (2 years) CNA Certified Nursing Assistant Cna Certified Home Health EMR Medical Records Word Microsoft Excel Epic HIPAA Insurance Verification Medical Office Experience Patient Care Vital Signs Medical Billing Certifications and Licenses Certified Nursing Assistant (CNA) September 2016 to September 2017 CPR
Work History
Great Expressions Dental Centers - Insurance Verification Specialist
Monroe, MI, 10/2019 - Current
  • Verified client information by analyzing existing evidence on file.
  • Communicated verification and authorization status updates with Insurance department to facilitate decision-making for patient admissions and insurance coverage.
  • Reviewed 60-80 patient cases per week and verified insurance coverage information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Centers For Specialty Care Group - CNA - Certified Nursing Assistant
Lafayette, LA, 06/2017 - 06/2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Transported patients between rooms and appointments or testing locations.
Centers For Specialty Care Group - CNA - Certified Nursing Assistant
Long Island City, NY, 03/2017 - 01/2018
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Glaukos - Customer Service Representative
Houston, TX, 05/2015 - 08/2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Resume Overview

School Attended

  • SAAD
  • Blue Cliff College - Gulfport
  • Ben C. Rain High School

Job Titles Held:

  • Insurance Verification Specialist
  • CNA - Certified Nursing Assistant
  • CNA - Certified Nursing Assistant
  • Customer Service Representative

Degrees

  • Certificate
  • Certificate
  • High School Diploma

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