Experienced patient-focused insurance follow-up representative skilled at resolving insurance/collection issues. Dependable, reliable multi-tasker with capability to take ownership. Excellent oral and written communication skills and very detailed oriented.
Work daily on resolving and identifying insurance rejections. Follow-up on unpaid insurance claims. Utilize all available websites for verification and claim status. Identify trends and attempt resolution, notifying all parties involved. Completed appeals and filed and submitted claims. Thoroughly reviewed remittance codes from EOBS/AR's. Identify errors and refiled denied/rejected claims on timely basis.
Responsibilities included collection from self-pay accounts. Did follow-up with insurance companies. Reviewed accounts for all possible payment sources. Arranged and maintained payment schedules. Followed-up on insurance and patient inquiries. Posted insurance denials and adjustments.
Collected balances from self-pay accounts. Did follow-up with insurance on claims not paid with 45 business days. Reviewed accounts for all possible payment sources. Arranged and maintained payment schedules. Posted denials and adjustments. Followed up on insurance and patient inquiries.
Identified delinquent patient accounts. Set up and monitored payment arrangement contracts. Reviewed and analyzed community care applications and made reduction recommendations using hospital based sliding fee schedules. Contacted attorneys regarding third party litigation process. Filed liens.
Continuing education :
Medical terminology course
Meditech training - Boston MA - 1998
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