Insurance Data Supervisor resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Goal-oriented Insurance Data Supervisor successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Accomplishments
Nominated Employee of the Quarter 2019
Documented and resolved check writing and daily tasks which led to effective and relatively error free results.
Skills
Data Systems
Schedule Coordination
Regulatory Compliance
Decision Making
Documentation and Recordkeeping
Microsoft Office
Research and Analysis
Attention to Detail
Diligent Follow Through
Methodical and Organized
Analytical and Critical Thinking
Policies And Procedures
Leadership Experience
Human Resources
Gathering Information
Data Quality Assurance Processes
Prepare Reports
Protected Health Information
Supporting Documentation
Problem Solving
Work History
Insurance Data Supervisor, 01/2019 to Current Abb Ltd – Tulsa, OK,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Prepared Indemnity reports to assist business leaders with key decision making and strategic operational planning.
Aggregated and analyzed data related to administrative costs to prepare budgets for government-level management.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Improved office operations by automating client correspondence, record tracking and data communications.
Supervised and guided new employees on County check writing processes and responded quickly to questions, which improved understanding of job responsibilities.
Developed internal requirements which complied with Dade County standards to minimize regulatory risks and liability across program.
Managed team of two employees, overseeing hiring, training, and professional growth of employees
United Way Department Coordinator, 09/2019 to 03/2020 Miami Dade County – City, STATE,
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Communicated with managers of other departments to maintain transparency.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed team communications and information for meetings
Worked closely with Department director to maintain optimum levels of communication to effectively and efficiently complete projects
Return to Work Claims Specialist, 05/2016 to 01/2019 Miami Dade County Risk Management – City, STATE,
Reviewed outstanding requests and redirected workloads to complete projects on time.
Assisted legal team in defending company against guilty parties.
Maintained confidentiality of patient finances, records and health statuses.
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Evaluated and settled complex insurance claims in strict timeframes.
Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
Handled caseload of more than 120 clients.
Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Calculated deductions and disability payments.
Checked employees' benefits enrollment for accuracy and inputted all data into Claims Management system
Identified issues, analyzed information and provided solutions to problems.
Benefits Specialist, 05/2015 to 05/2016 ComPsych – City, STATE,
Followed up with customers on unresolved issues.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Collected and tracked evidence in support of legal processes.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved problems, improved operations and provided exceptional service.
Processed and tracked Leave of Absence and FMLA lost time
Handled day-to-day running, ensuring high levels of productivity and progression.
Education
Bachelor of Science: Family And Consumer Sciences, Expected in 04/2013 University of Florida - Gainesville, FL GPA:
Certifications
Certificate in Human Resources Management, Florida Atlantic University
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