Insurance Data Supervisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-oriented Insurance Data Supervisor successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.


    Nominated Employee of the Quarter 2019

  • Documented and resolved check writing and daily tasks which led to effective and relatively error free results.
  • Data Systems
  • Schedule Coordination
  • Regulatory Compliance
  • Decision Making
  • Documentation and Recordkeeping
  • Microsoft Office
  • Research and Analysis
  • Attention to Detail
  • Diligent Follow Through
  • Methodical and Organized
  • Analytical and Critical Thinking
  • Policies And Procedures
  • Leadership Experience
  • Human Resources
  • Gathering Information
  • Data Quality Assurance Processes
  • Prepare Reports
  • Protected Health Information
  • Supporting Documentation
  • Problem Solving
Work History
Insurance Data Supervisor, 01/2019 to Current
Abb LtdTulsa, OK,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Prepared Indemnity reports to assist business leaders with key decision making and strategic operational planning.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for government-level management.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Supervised and guided new employees on County check writing processes and responded quickly to questions, which improved understanding of job responsibilities.
  • Developed internal requirements which complied with Dade County standards to minimize regulatory risks and liability across program.
  • Managed team of two employees, overseeing hiring, training, and professional growth of employees
United Way Department Coordinator, 09/2019 to 03/2020
Miami Dade CountyCity, STATE,
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated with managers of other departments to maintain transparency.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed team communications and information for meetings
  • Worked closely with Department director to maintain optimum levels of communication to effectively and efficiently complete projects
Return to Work Claims Specialist, 05/2016 to 01/2019
Miami Dade County Risk ManagementCity, STATE,
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Assisted legal team in defending company against guilty parties.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
  • Handled caseload of more than 120 clients.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Calculated deductions and disability payments.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Claims Management system
  • Identified issues, analyzed information and provided solutions to problems.
Benefits Specialist, 05/2015 to 05/2016
ComPsychCity, STATE,
  • Followed up with customers on unresolved issues.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Collected and tracked evidence in support of legal processes.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved problems, improved operations and provided exceptional service.
  • Processed and tracked Leave of Absence and FMLA lost time
  • Handled day-to-day running, ensuring high levels of productivity and progression.
Bachelor of Science: Family And Consumer Sciences, Expected in 04/2013
University of Florida - Gainesville, FL

Certificate in Human Resources Management, Florida Atlantic University

  • Licensed Adjuster 6-20

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Resume Overview

School Attended

  • University of Florida

Job Titles Held:

  • Insurance Data Supervisor
  • United Way Department Coordinator
  • Return to Work Claims Specialist
  • Benefits Specialist


  • Bachelor of Science

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