Experienced Office Management and Administration Professional with five years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Motivational Leadership
Team Management and Supervision
Schedule Coordination
Regulatory Compliance
Decision Making
Documentation and Recordkeeping
Microsoft Office
Research and Analysis
Attention to Detail
Diligent Follow Through
Methodical and Organized
Claims Information Gathering
Data Entry
Analytical and Critical Thinking
Education
University of FloridaGainesville, FLExpected in 04/2013 – –Bachelor of Science:Family And Consumer Sciences - GPA:
Certifications
Certificate in Human Resources Management, Florida Atlantic University
Licensed Adjuster 6-20
Accomplishments
Nominated Employee of the Quarter 2019
Documented and resolved check writing and daily tasks which led to effective and relatively error free results.
Work History
Aktiebolaget Electrolux - Insurance Data Supervisor Columbia, SC, 01/2019 - Current
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Prepared Indemnity reports to assist business leaders with key decision making and strategic operational planning.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Improved office operations by automating client correspondence, record tracking and data communications.
Supervised and guided new employees on County check writing processes and responded quickly to questions, which improved understanding of job responsibilities.
Developed internal requirements which complied with Dade County standards to minimize regulatory risks and liability across program.
Managed team of two employees, overseeing hiring, training, and professional growth of employees
Miami Dade County - United Way Department Coordinator City, STATE, 09/2019 - 03/2020
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Communicated with managers of other departments to maintain transparency.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed team communications and information for meetings
Worked closely with Department director to maintain optimum levels of communication to effectively and efficiently complete projects
Miami Dade County Risk Management - Return to Work Claims Specialist City, STATE, 05/2016 - 01/2019
Reviewed outstanding requests and redirected workloads to complete projects on time.
Assisted legal team in defending company against guilty parties.
Maintained confidentiality of patient finances, records and health statuses.
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Evaluated and settled complex insurance claims in strict timeframes.
Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
Handled caseload of more than 120 clients.
Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Calculated deductions and disability payments.
Checked employees' benefits enrollment for accuracy and inputted all data into Claims Management system
Identified issues, analyzed information and provided solutions to problems.
ComPsych - Benefits Specialist City, STATE, 05/2015 - 05/2016
Followed up with customers on unresolved issues.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Collected and tracked evidence in support of legal processes.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved problems, improved operations and provided exceptional service.
Processed and tracked Leave of Absence and FMLA lost time
Handled day-to-day running, ensuring high levels of productivity and progression.
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