Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic ILR claim associate offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for resourcefulness in meeting and exceeding goals, revenue and team goals. Detail-oriented Specialist versed in researching and resolving complex issues on behalf of policyholders, companies and carriers. Bringing three years of expertise in auto insurance. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate their claims.

  • Collaborated with team of 22 in the development of our new home church building.
  • Used Microsoft Microsoft Word to develop brochures
  • Achieved the leadership program by completing 20 tasks with accuracy and efficiency.
  • presented and preached my teachings to two hundred people
  • volunteered to pack food for Mary's food bank
  • Lead prospecting
  • Systems and software programs
  • Reporting skills
  • Prior authorization processing
  • Excellent administrative abilities
  • Insurance industry experience
  • Documentation abilities
  • Data integrity
  • Cultural Awareness
  • Analytical and Critical Thinking
  • Task Prioritization
  • Relationship building
  • Decision Making
Work History
08/2018 to Current
Insurance Claims Representative Lippert Components Altoona, WI,
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Checked level and type of coverage and evaluated contracts.
  • Demonstrates high level of understanding in Remarkable interactions with callers, and adherence to schedule.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Proficient in setting up First Notice of Loss assignments and moving claim to furthest point within goal
  • Excel at delivering Remarkable interaction to callers with empathy and patience
  • Verified client information by analyzing existing evidence on file.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Generated, posted and attached information to claim files.
  • PC Results positive each month 100%, 91% and 95% achieving Target
  • Select Service Adoption was strong each month
  • Established liability at very high rate throughout
  • FNOL's for Assignments remaining at high level showing outstanding results
  • Medallia scores 5.0 for several Quarter
  • Quality results were in Target
  • Displayed strong understanding of process and claim handling
  • Consistently worked additional hours to assist with customer calls and task work.
07/2016 to 06/2018
Teller /customer service representative John Crane Inc Tulsa, OK,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Managed to open bank and was responsible for key
  • Cash handling experience 2 years
  • Front of line teller
  • Improved our branch with superb service levels and got awarded number one branch of region
  • Managed lobby and directed co-workers on their duties
  • Developed community reputation through commitment to customer satisfaction by having strong and long client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Handled customers in fast-paced setting in coordination with solid team of four customer service associates.
01/2015 to 07/2016
Sales Representative Payless Shoes For Less City, STATE,
  • Bilingual; Proficient in writing and reading in Spanish
  • Completed tasks quickly and efficiently
  • Cash register experience for over one year
  • Recommended and helped customers select merchandise based on their needs
  • Offered discounts and promotions
  • Trained new employees in Payless customer service policies and service level standards
  • Exceeded targeted sales goals by 25%
  • Experienced in customer service and sales over phone
  • Balanced needs of multiple customers simultaneously in fast-paced retail environment
  • Directed strategic initiatives to improve presentation and maximize sales.,
  • Key carrier
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
09/2014 to 01/2015
Sales Representative/Retail Customer Service Payless Shoe Source City, STATE,
  • Named “Associate of week” many times for exceeding all customer service goals
  • Received awards for excellent customer care
  • Received weekly “exceeds expectations” ratings on performance reviews
  • Winner of “Sales person of week” award
  • Supervised team of two staff members
  • Awarded number one merit increases during first month of employment
  • Became key carrier
  • For two years got named best customer service associate
  • Excelled in monthly surveys and was mentioned to be “backbone” of branch
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Maintained book of business by selling double product that was offered
Expected in
No Degree: Business
Maricopa Community Colleges - Mesa Community College - Mesa, AZ
  • Member of the entrepreneurship program and completed the program
  • Continuing education in Business analyst
  • I was elected to enter the entrepreneurship program to pursue my business degree
Expected in
: Business Administration
Riverside Community College - Riverside, CA,
  • Member of International club Communications club
  • Received the title of an ambassador for new students
  • Completed professional development in the Avid program
  • Showed multiple exchange students the school program and introduced them to their future careers as an ambassador
Expected in 05/2012
High School Diploma:
Henry J. Kaiser High School - Fontana, CA
  • Member of Advancement Via Individual Determination program-AVID and completed the program with superb grades
  • Tutored Algebra and English for students that needed help.
  • Received an A in algebra while also tutoring students at the same time
Native or Bilingual

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School Attended

  • Maricopa Community Colleges - Mesa Community College
  • Riverside Community College
  • Henry J. Kaiser High School

Job Titles Held:

  • Insurance Claims Representative
  • Teller /customer service representative
  • Sales Representative
  • Sales Representative/Retail Customer Service


  • No Degree
  • Some College (No Degree)
  • High School Diploma

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