insurance analyst resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Insurance Analyst | Healthcare Analyst l Quality Assurance Analyst | Compliance Analyst Business Analyst l Underwriting Analyst | Operations Analyst | Banking Industrious quantitative analyst offering expertise in developing comprehensive intelligence to improve business operational planning and implementation to determine the risks involved in various policies, procedures and guidelines to help guide stakeholders and companies. Innovative, efficient business partner, effective communicator, and dynamic, accurate project manager known for executing business best practices, regulatory standards, and optimal control systems to support growth and success in tandem with company metrics. Collaborative, reliable leader with demonstrated successes in directing diverse, cross-functional teams to identify and mitigate risks, ensure compliance with company and regulatory agency requirements, implement quality initiatives, and exceed business, delivery, and financial expectations.

  • Microsoft Office Suite – Word, Excel, Outlook PowerPoint
  • PeopleSoft
  • ADP Workday
  • ServiceNow
  • Nexsure Imageright
  • WINS Salesforce
  • Concur
  • Skype
  • WebEx
  • Zoom
  • Accounting, Process improvement
  • ADP, Processes
  • Billing, Quality
  • Billings, Quality Assurance
  • Budgeting, Relationship Management
  • Business intelligence, Reporting
  • Coaching, Research
  • Clients, Risk management
  • Data Analysis, Strategy
  • Data entry, Strategic Planning
  • Decision-making, Technical support
  • Documentation, Training manuals
  • Financial, Upgrades
  • Insurance, Website
  • Invoicing, Workflow Analysis
  • Leadership
  • Meetings
  • Mentoring
  • Excel
  • Microsoft Office Suite
  • Outlook
  • PowerPoint
  • 98
  • Word
  • Negotiations
  • Organizational
  • PeopleSoft
  • Policies
  • Problem-solving skills
  • Problem-solving
Work History
Insurance Analyst, 11/2018 to 03/2021
Argo AiWashington, DC,
  • Analyzed and distributed renewal data to different divisions within the company for review and updates before sending it to the broker, promoting a direct connection of objectives and business goals.
  • Mapped current operational processes and procedure improvements while supporting and executing companies’ insurance risk management policies and programs to support colleagues, shorten learning curves, improve quality, efficiencies, and onboard new colleagues to company procedures.
  • Applied honed problem-solving skills to analyze and resolve feedback to ensure contract language and terms align and are compliant with insurance operation to control risk and indemnify the company.
  • Provided financial operational support for a high-volume organization by processing prompt payment for monopolistic workers' compensation to ensure timely payments are made to the states to ensure the company complies and thus, saving thousands of dollars from interest and penalty fees.
  • Investigated and reported non-workers' complaints including property loss, automobile accident, and workers' compensation claims to ensure accurate and timely reporting to the claim’s handler; thus, saving the company thousands of dollars in insurance premium.
  • Executed centralizing certificates of insurance requests for medical directors on the medical providers' website to ensure compliance of medical license.
  • Prepared and maintained monthly statement of locations reports for the insurance broker and carriers, to track the number of owned and leased locations and tracking leased locations’ expiration dates to identity trends and respond in kind.
Account Administrator, 01/2017 to 10/2018
Deutsche BankAmsterdam, NY,
  • Collaborated with leadership to develop and improve training manuals for associates, promoting organizational efficiency.
  • Collaborated, supported, and provided technical support to 5 or more account executives, account managers and producers on assigned accounts to set up new clients, issue new business, endorsements, cancellations, set up audits for follow-up, and other duties as assigned.
  • Analyzed and performed detailed loss analysis for fortune 500 companies by analyzing year-over-year loss claims, resulting in thousands in cost savings to insurance premiums.
  • Lead the coordination and facilitated renewal strategy meetings with the account team and clients to discuss and prepare data for the upcoming renewal.
  • Collaborated with the certificate of insurance department to ensure all certificates of insurance and Auto ID cards were delivered to clients before renewal in a timely matter.
  • Prepared, processed, and reconciled premium invoices, including surplus lines filings to maintain updated records, invoices, and receipts to ensure timely payments to the insurance carriers.
Senior Underwriting Service Associate, 10/2006 to 12/2016
Allianz Global Corporate/Specialty InsuranceCity, STATE,
  • Assisted underwriters by reviewing policies, individual state regulations, processes and procedures, and special instructions for inland marine and related property.
  • Traveled to India for 2 weeks to administer process and guideline training to key business partners as the designated Subject Matter Expert for the Northeast and other regions as assigned.
  • Mentored, trained, and coached new associates while assisting with a delegation of team tasks and assigning out work.
  • Facilitated team meetings using appropriate brainstorming, problem-solving, and decision-making techniques to promote efficiency and open communication.
  • Achieved 98% success in monthly, quarterly, and annual goals and consistently processed 10 or more transactions daily.
  • Built library of manuals and reusable knowledge-based assets to produce consistent and streamlined business intelligence results within the Insurance Operations Center.
  • Researched and developed application upgrades, resulting in process improvement and a new process of emailing policies to the underwriter.
  • Fostered relationships with underwriters, producers, and all applicable internal departments to ensure accurate and complete data entry into software systems WINS, and Salesforce.
  • Collaborated with the Premium Accounting / Billing teams to research and correct billings errors and discrepancies, as well as process new and renewal business, cancellations, endorsements, booking, invoicing, and reconciliation of premiums.
Bachelor of Arts (BA): Business Administration, Expected in
Font Bonne University - St. Louis, MO
  • Core Competencies Process Improvements Implementation Data Analysis Strategic Planning Operational Assessments Workflow Analysis Compliance
  • Quality Assurance Risk Identification / Mitigation Compliance Best Practices Continuous Process Improvements Budgeting Reporting Analytics Metrics Training Coaching Mentoring Performance Development Interpret
  • Research Documentation Audits Relationship Management Property Losses Automobile Accidents Workers' Compensation Claims
  • Negotiations

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Resume Overview

School Attended

  • Font Bonne University

Job Titles Held:

  • Insurance Analyst
  • Account Administrator
  • Senior Underwriting Service Associate


  • Bachelor of Arts (BA)

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