LiveCareer-Resume

insurance adjuster resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

To Whom It May Concern,

As a seasoned and loyal employee, I have the advantage of bringing my personal experiences and sales expertise into this position. I am well-versed in the policies, procedures, products and services of my current company. I am seeking employment at a company where I can continue to have a successful, rewarding and long-lasting career that offers opportunities for growth personally as well as professionally. I believe that my solid history of being extremely dependable, a top performer and well-respected team leader would greatly contribute to my success in a Sales or Management role. I would bring to the table my strong sales and customer service background, leadership skills, excellent interpersonal skills and proven ability to communicate effectively with customers and to motivate my colleagues. I have a proven track record of being a top seller, not only in our district but in our region as well. I am a fast learner, a dedicated employee, business-minded and can multi-task with ease.
I thank you in advance for your consideration and look forward to meeting with you.

Sincerely,
Jessica A. Claire
resumesample@example.com
XXX.XXX.XXX

Education and Training
University Of Louisiana At Lafayette Lafayette, LA Expected in : Business Communications - GPA :
1st Source Adjuster School Houston, TX, Expected in : Adjusters License - GPA :
  • State Farm Certification
  • License in
  • Alabama
  • Florida (Appointed)
  • Georgia
  • Louisiana
  • Michigan
  • Mississippi
  • South Carolina
  • Texas
Skills
  • Property claims
  • Property adjusting
  • Asbestos claims
  • Rules of evidence
  • Strong interpersonal and communication skills
  • Claims file management processes
  • Excellent time management skills
  • Understanding of insurance policies
  • Outstanding customer service skills
  • Building construction knowledge
  • Policy analysis
  • Customer service and support
Experience
Hom Furniture Corporate Office - Independent Insurance Adjuster
Eau Claire, WI, 03/2021 - 03/2023
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Assessed policy coverage and pulled contracts for review.
  • Created or updated records with new files or information.
  • Assessed damage to properties.
  • Verified details with policyholders and requested additional information.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Carlisle Companies Incorporated - Insurance Adjuster
Lakeland, FL, 09/2020 - 10/2020
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Carlisle Companies Incorporated - Sales Consultant
Philadelphia, PA, 08/1999 - 08/2020
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Achieved or surpassed sales quotas by as much as 300%.
  • Implemented comprehensive needs assessment mechanisms to identify demand for products and services.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closings.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Processed orders through system and coordinated product deliveries.
  • Provided training on appropriate product selection.
  • Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
  • Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.
  • Listened to customers to understand needs and refer to optimal services.
  • Provided advice to customers regarding suitable product selection.
  • Improved profitability, developing pipeline of multiple distribution channels and sales strategies.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Oversaw and supervised onsite consultant teams, and liaised between team and business executives.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
  • Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills.
  • Introduced customers to new offerings and updated accounts.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Excel Communications - Customer Service Representative
City, STATE, 01/1999 - 06/2002
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
WEST TELESERVICES CORPORATION - Customer Service Representative
City, STATE, 02/1998 - 01/1999
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

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Resume Overview

School Attended

  • University Of Louisiana At Lafayette
  • 1st Source Adjuster School

Job Titles Held:

  • Independent Insurance Adjuster
  • Insurance Adjuster
  • Sales Consultant
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Some College (No Degree)

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