LiveCareer-Resume

instructor resume example with 16 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Letter Carrier and Shop Steward offering more than 14 years' experience assisting with collective bargaining, including resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver. Desire to bring skills to new position with room for advancement. Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.

Skills
  • Grievance handling
  • Arbitration preparation
  • Labor negotiation
  • Policy interpretation
  • Training development
  • Team building
  • Contract administration
  • Detail-oriented
  • Flexible & Adaptable
  • Conflict resolution
  • Responsible
  • Adaptability
  • Verbal and written communication
  • Customer service
  • Multitasking abilities
  • Leadership
  • Critical thinking
  • Excellent work ethic
  • Classroom management
  • Student rapport
  • Group and individual instruction
  • Student engagement
  • Student records management
Work History
Instructor , 10/2014 to Current
Texas Tech UniversityMidland, TX,
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
  • Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
  • Reviewed class and Student on boarding records to look for areas in need of improvement and implement plans of action.
  • Tested students on materials presented in workshops and classes to assess grasp of material.
  • Monitored student progress through test administration and adapted learning plans to optimize new hire retention. Increased retention from 46% to 60% in 18 months.
  • Developed classroom guidelines and assignment rules to communicate expectations.
  • Created guides and course materials to reiterate lecture information and help students.
  • 40 hours when detailed
  • Worked one-on-one with struggling students to optimize classrooms for newly hired students.
  • Initiated new learning methods, promoting total student comprehension while curbing learning time.
  • Earned positive feedback from students regarding classroom instruction and student learning success.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Worked closely with students to increase positive feedback from parents and boost overall student success.
Union Steward, 01/2008 to Current
Choctaw Nation Of OklahomaAntlers, OK,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Reduced grievances by 80% and zero arbitration cases for 3 consecutive years by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Educated Letter Carriers and Low level management on contract procedures, administration and interpretation.
  • Managed internal investigations such as allegations of discrimination or sexual harassment
  • 8 hours per week
City Letter Carrier, 06/2006 to Current
Hilton WorldwideLake Buena Vista, FL,
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift. Spearheaded formation of local safety committee
  • Reduced industrial accidents in office by 90%
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • 40 hours per week
Union Correspondent , 01/2011 to 12/2019
National Association Of Letter Carriers, Br. 157City, STATE,
  • Converted complex information into consumable content for broad audiences
  • Reported on current events in Philadelphia District with reliable interpretations of events and knowledge.
  • Conducted research, gathered information from multiple sources and presented results.
  • Led Branch 157 team in delivery of websites and social media project, resulting in communication growth throughout Philadelphia membership.
  • Circulation of 287,000 monthly
  • 2 Hours per month
Education
Bachelor of Science: Accounting, Expected in 10/2019 to Western Governors University - Salt Lake City, UT
GPA:

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Resume Overview

School Attended

  • Western Governors University

Job Titles Held:

  • Instructor
  • Union Steward
  • City Letter Carrier
  • Union Correspondent

Degrees

  • Bachelor of Science

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