LiveCareer-Resume

instructor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Interactive Teaching/Learning
  • Informative Lectures
  • Classroom Management
  • Quizzes, Tests and Exams
  • Progress Evaluations
Experience
Instructor, 06/1986 to 10/1990
Austin Peay State UniversityClarksville, TN,
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Coordinated and facilitated training, encouraging group participation and ownership.
  • Taught Equipment operation and Maintenance for Submarine Communication systems and Damage Control Simulator Training.
Quality Manager, 03/1991 to 01/2000
Parker-Hannifin, CorporationRichland, MI,
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Decided which products were defective and which ones were right.
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
  • Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
  • Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
  • Compared properties and dimensions of completed production items to project specifications, verifying fulfillment of expectations and sufficiency for sale.
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Supervised and guided inspectors, technicians and other staff.
  • Kept records of quality reports and statistical reviews.
  • Observed customer specifications by monitoring quality control of finished products.
  • Troubleshot product issues and fixed problems.
  • Handled scheduling procedures for department and directed team members in setting and achieving goals.
  • Established product specifications and quality assurance practices.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Stayed abreast of local, state and federal regulations impacting corporate compliance.
  • Managed supplier key performance indicators and checked materials for compliance with specifications.
Quality Manager, 01/2000 to 03/2002
Parker-Hannifin, CorporationEnumclaw, WA,
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
  • Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
  • Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
  • Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
  • Compared properties and dimensions of completed production items to project specifications, verifying fulfillment of expectations and sufficiency for sale.
  • Spearheaded studies on gauge repeatability and reproducibility for all major devices.
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Decided which products were defective and which ones were right.
Director of Quality Management, 01/2012 to Current
HcaVenice, FL,
  • Oversaw and implemented comprehensive quality management plan.
  • Discovered opportunities for performance improvement through data analysis and report assessment.
  • Orchestrated data collection, report generation and review of quality issues.
  • Investigated Non Compliance events to conduct root cause analysis and suggest responsive action to administrators.
  • Remained updated on latest state and federal regulations to serve as internal regulatory resource.
  • Maintained regular communication with Vendors, Engineering, Marketing, and Customer Service to obtain feedback on quality initiatives and address issues.
  • Conducted quality training sessions for Conair employees, resulting in improved inspection times.
  • Led Quality Assurance Manager and other staff through implementation process to achieve goals and meet regulatory standards.
  • Devised impactful policy and procedure changes based on research and report findings.
  • Reviewed qualitative customer feedback to address quality issues such as Call Center Reporting by initiating Corrective Actions at the vendor level.
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Troubleshot product issues and fixed problems.
  • Established product specifications and quality assurance practices.
  • Determined optimum points to sample products and created protocols to obtain reliable data.
  • Collected and analyzed production samples to evaluate quality.
  • Fielded customer complaints and rectified service issues.
  • Monitored product trends and suggested changes.
Education and Training
Bachelor of Science: Education, Expected in 12/1990 to Southern Illinois University Carbondale - Carbondale, IL
GPA:

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Resume Overview

School Attended

  • Southern Illinois University Carbondale

Job Titles Held:

  • Instructor
  • Quality Manager
  • Quality Manager
  • Director of Quality Management

Degrees

  • Bachelor of Science

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