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Instructor Resume Example

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INSTRUCTOR
Summary

Experienced NSC Instructor prepares and delivers instructional activities that facilitate active learning experiences. Establishes and communicates clear objectives and evaluates progress. Instructs and monitors students in use of learning materials and equipment.

Skills
  • Capable of independently prioritizing and completing tasks in a fast-paced environment
  • Ability to think and respond to unanticipated situations
  • Ability to comprehend and maintain confidential information
  • Demonstrated ability to clearly, accurately and professionally communicate
  • Capable of interviewing potential employees
  • Ability to work independently and take initiative when appropriate
  • Calm, cheerful demeanor, routinely and under pressure
  • Capability to create, organize and maintain files
  • Records and deposit of all monthly rent
  • Requests for documentation of completion of all work subcontracted out in accounting
  • Accordingly
  • Create and deliver information in clear and concise with professionalism
  • Notary Public
  • Computer Skills
  • Ability to self-teach new software programs
  • Proficient in all aspects of Microsoft platforms including but not limited to the following:
  • Word
  • Excel
  • People Soft
  • Power Point
  • Internet Research
  • Outlook
  • Accounting, Internet Research
  • Closing, People Soft
  • Concise, Progress
  • Clients, Safety
  • Excellent customer service, Scheduling
  • Documentation
  • Fast
  • Instructor
  • Leadership
  • Law
  • Letters
  • MA
  • Excel
  • Office
  • Outlook
  • Power Point
  • Word
  • Notary Public
  • Testing efficiencies
  • Detailed instruction
  • Workshop and conference presentations
  • Education assessments
  • Learning skills development
  • Progress evaluations
  • Interactive teaching/learning
  • Informative lectures
  • Classroom management
  • Public speaking
  • Student engagement
  • Attendance monitoring
Experience
National Safety Council, Massachusetts, Statewide. PT | Statewide , MAInstructor01/2014 - Current
  • Instruct ADD, COP or JOL students regarding driver retraining as per NSC Contract with the MA RMV.
  • Document all students' progress.
  • Create daily reports.
  • Chronic Offender Instructor of the Year (2016).
  • Lectured full classrooms of students on NSC subjects.
  • Helped students meet diverse professional development goals.
  • Mitigated learning gaps and effectively delivered curriculum to students.
  • Creative and elevated teaching proficiency throughout facility.
  • Built rapport with students to increase academic success and engagement.
  • Supported students in gaining fundamental skills while maintaining developments in subject area.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Observed other instructors to learn valuable techniques.
  • Managed and organized class records and reports.
  • Assessed each student's grasp of class material presented in courses and workshops.
  • Evaluated students to uncover learning deficiencies and devise improvement plans.
  • Built positive relationships with students, colleagues and administrators.
  • Delivered training program courses to meet validated agency requirements.
Andrew J. Zamparelli, esq. | Medford, MAParalegal-Legal Secretary 01/2010 - Current
  • Create letters of correspondences to all parties.
  • Maintain office supplies, liaison between company and social media companies.
  • Draft letter of demand.
  • Interview clients and witnesses for intake.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Checked office supplies stock and placed orders to maintain levels.
  • Stayed within travel and expense budgets while scheduling attorneys' travel arrangements.
  • Revised and maintained master calendar for client appointments.
  • Acted as liaison between clients, vendors and attorneys.
  • Processed and distributed invoices to bill clients.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Proofed documents and submitted to attorneys for review.
  • Processed summonses, subpoenas and complaints.
  • Coordinated and scheduled meetings and telephone conferences.
  • Received and disbursed all incoming mail.
  • Photocopied all correspondence, documents and other printed materials.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Composed and revised legal documents such as letters and depositions.
Bills House of Pizza | Easton, MassachusettsStore Manager01/1996 - Current
  • Scheduling, training, and general supervisions.
  • Oversee that all opening and closing duties are complete.
  • Ensuring cleanliness and maintenance.
  • Responsible for daily deposits, and the correct operation of systems.
  • Providing excellent customer service to guests and excellent leadership to employees.
  • Enforce and monitor all health, safety, and sanitation standards.
  • Assist with catering function.
  • Handle guest complaints according to provided guidelines.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Developed personnel and cultivate top performance.
  • Restocked inventory upon shipment arrival and checked merchandise in to maintain accurate records.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 8 associates.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Worked closely with social media associates to formulate and build store brand and strategy.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built loyal customer base by delivering excellent service.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Oversaw POS operations and cash management to reduce errors.
Anthony's Coal Fired Pizza | Newton, MARestaurant Manager
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to equipment.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Worked closely with Vendor(s), chef and cooks to determine menu plans for special events or occasions.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Oversaw and educated safety procedures that met local regulations and was disseminated to all bartenders and wait staff.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and maintained exceptional customer service standards.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Improved annual productivity by 24 percent.
  • Updated computer systems with new pricing and daily food specials.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Education and Training
Massachusetts Bay Community College | Wellesley Hills, MAAssociate in Science, Paralegal Studies2005
Notary Public

Ability to perform certain legal formalities, especially to draw up or certify contracts, deeds, and other documents for use in other jurisdictions.

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Resume Overview

Companies Worked For:

  • National Safety Council, Massachusetts, Statewide. PT
  • Andrew J. Zamparelli, esq.
  • Bills House of Pizza
  • Anthony's Coal Fired Pizza

School Attended

  • Massachusetts Bay Community College

Job Titles Held:

  • Instructor
  • Paralegal-Legal Secretary
  • Store Manager
  • Restaurant Manager

Degrees

  • Associate in Science, Paralegal Studies

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