instructional designer resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Enterprising, results-driven, and highly motivated professional with a versatile background and a track record for excellence. exceptional communication and technical skills with both clients and co-workers at all levels; superior writing, design and research abilities with great attention to detail; excellent problem solving, multi-tasking, and time management skills. Passionate about creating thoughtful and clear learning objectives that work to support business goals.

  • Adobe Photoshop
  • Learning Modalities
  • Implementation Guidance
  • Team Member Development
  • Workforce Efficiency
  • Curriculum Implementation
  • Course Material Development
  • Student Assessments
  • Team Building
  • Organizational Skills
  • Data Management
  • Computer Skills
  • Planning & Organizing
  • Active Listening
  • Training & Development
  • Adobe Illustrator
  • Camtasia
  • Rise 360
  • Descript
  • Salesforce
  • Confluence
  • Project Development and Lifecycle
  • Performance Improvements
  • Systems Implementation
  • Detail Oriented
  • Verbal and Written Communication
  • Project Management
  • Project Scope
  • Staff Training and Mentoring
  • Root Cause Analysis
  • Client Rapport
  • Microsoft Office Suite Expert
12/2021 to Current Instructional Designer Iconma, L.L.C. | Kelso, WA,
  • Design and develop high-quality and interactive training to meet the needs of K-12 institutions
  • Create and define content and training curriculum for technical and non-technical audiences, including eLearning modules
  • Analyze feedback from users on the effectiveness of course material and identify areas of improvement
  • Prioritize and manage projects to completion and meet desired milestones
09/2019 to 12/2021 Senior Project Manager Boeing | Eddystone, PA,
  • Responsible for leading teams to deliver larger projects for Higher Education institutions across business units
  • Manage clients with Blackbaud's "High Touch" PM Service while working with internal and external Executive Sponsors
  • Monitor project changes and take corrective action where necessary to minimize risks and ensure a successful and on-time project delivery with the goal of attaining 100% client satisfaction
  • Perform all duties listed as Project Manager below
12/2013 to 08/2019 Project Manager Korte | Belleville, IL,
  • Manage and coordinate the database implementation, configuration & end user training for multiple Blackbaud software products
  • Collaborate with key stakeholders of all levels internally and externally
  • Develop and control project schedule to ensure that project is completed within scope, budget and timeline
  • Participate in and facilitate kickoff calls with the clients to clearly explain the process of onboarding
  • Provide leadership to internal teams on projects and daily production issues
  • Facilitate Issue resolution
  • Act as the final decision maker for issue resolution
  • Update PMO documentation as needed
  • Mentor new employees and provide onboarding support
  • Prepare and present timely status reports to clients and internal senior management
09/2012 to 11/2013 Technical Support Analyst Waystar | Lehi, UT,
  • Interact daily with analysts to help troubleshoot highly complex issues related to various Blackbaud products
  • Research installation and software connectivity problems
  • Assist with client escalations to make sure that favorable outcomes are achieved
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Update and create knowledgebase documents so that solutions can be shared with clients and employees
  • Assist analysts with technical projects
  • Ensure that team project timelines are adhered to
09/2011 to 09/2012 Installation Support Analyst Tyler Technologies | Denver, CO,
  • Assisted clients with software installation related issues
  • Performed analysis on implemented database software and systems
  • Resolved network, hardware and operating system issues
  • Communicated complex ideas in an easy to understand format
  • Assisted with creating and documenting department technical procedures
  • Maintained detailed notes in a customer database
06/2010 to 09/2011 Customer Support Analyst Blackbaud, Education Edge | City, STATE,
  • Supported the Education Edge and Student Billing programs
  • Managed multiple internal systems while communicating with customers and troubleshooting various issues
  • Relayed technical concepts tailored to the customers' level of expertise
  • Communicated accurate and readable information through a variety of methods such as email, knowledgebase and case notes
  • Fielded an average of 11 client calls per day
  • Followed up with clients in a timely manner
Education and Training
Expected in Masters of Business Administration | Information Systems Charleston Southern University, Charleston, SC GPA:
Expected in Bachelors of Science Degree | Business Administration Charleston Southern University, Charleston, SC GPA:
Expected in Bachelors of Science | Psychology Charleston Southern University, Charleston, SC GPA:
Comptia Network +, Digital Media Software (in progress)

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Resume Overview

School Attended

  • Charleston Southern University
  • Charleston Southern University
  • Charleston Southern University

Job Titles Held:

  • Instructional Designer
  • Senior Project Manager
  • Project Manager
  • Technical Support Analyst
  • Installation Support Analyst
  • Customer Support Analyst


  • Masters of Business Administration
  • Bachelors of Science Degree
  • Bachelors of Science

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