Instructional Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A competitive self-motivator who is both responsible and creative in her ambitions. Using her excellent organizational and communications skills, she brings both herself and her colleagues to successfully meet and exceed goals ethically and efficiently. A diligent collaborator who believes in morale and productivity for both herself and her team .

  • Faculty Collaboration
  • Group Instruction
  • Secondary education
  • Records management
  • Specimen handling
  • Questionnaire Development
  • Literature Reviews
  • Critical thinking
  • Detail-oriented
  • Planning and Coordination
  • Flexible & Adaptable
  • Organization and Time management
  • Written Communication
  • Data management
Work History
Instructional Assistant, 01/2017 to Current
Frederick County Public Schools Frederick, MD,
  • Working for the Exceptional Children’s department of Durham Public School means ensuring the whole student well being of students in my care.
  • Implemented classroom organizational models that have helped to improve digital learning in Separate Setting classes and created lesson materials, visuals and digital presentations to supplement lesson plans..
  • Kept meticulous records in the class, including grades, medications, bathroom logs, inventory of needed supplies, and various needed behavioral observations.
  • Applied management strategies within the classroom to expand and exceed student mental and behavioral goals by supporting student learning objectives through personalized and small group assistance.
  • Assessed student assignments to check quality and completeness before submission for grading as well as conducting assessment of student social, emotional and academic needs to plan goals appropriately.
  • Collated classroom materials to help teachers prepare for daily instruction and activities and provided support during classes, group lessons and classroom activities.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement by delivering curriculum in both one-on-one lessons and group learning environments.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security while using behavior modeling and specialized teaching techniques to share and reinforce social skills.
Document Generation Specialist, 01/2016 to 11/2016
Tesla Matthews, NC,
  • Ensured goals of Standard procedures and Customers were met by being one of seven top performers in the Salt Lake City HQ Office.
  • Developed contracts that met legal energy standards according to multiple disciplinary procedures and national energy partners Extensively used to DocuSign to ensure that sales and loans met customer needs for their solar project without creating delays in the SOP pipeline.
  • Outside of my normal duties I also helped to facilitate and create work events for my department, company, and the community and joined many inter-company clubs such as Women in Power, Powered by Pride, and Earth Team.
  • Set up metrics for achievement in the department for those members who consistently met metric goals.
Customer Advocate, 06/2015 to 01/2016
American Electric Power Urbana, OH,
  • Ensured customer support in the enrollment process for the Affordable Care Act at the Salt Lake office of Black Turtle Services.
  • Took customer information to guide the insurance enrollment process to completion within the guidelines established by the Executive and Judicial Branches of US Government.
  • Took on the added responsibility of escalation and complaint calls for customers with goals for one step resolution.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Answered as many as 250 calls each day focused on answering healthcare marketplace questions and resolving insurance enrollment issues.
  • Created, articulated and championed vision and standards for user experience.
  • Actively listened to customers to assess issues and provide accurate information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Bachelor of Arts: History, Expected in 05/2021
University of North Carolina At Greensboro - Greensboro, NC
  • Graduated with 3.04 GPA
  • Awarded Department Kudos for paper "“Emulation in a Mirror Darkly: A Review of James Whitman’s “Hitler’s American Model: The United States and the Making of Nazi Race Law"
  • Minored in Anthropology
  • Member of American Association of University Women, Historical society, and Catholic Student Ministry
  • Member of North Carolina Genealogical Society, American Historical Society, and Student National Association of Educators.
Associate of Science: General Studies, Expected in 08/2018
Portland Community College - Portland, OR,
  • Coursework in History, Science, and Chicano Studies.

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Resume Overview

School Attended
  • University of North Carolina At Greensboro
  • Portland Community College
Job Titles Held:
  • Instructional Assistant
  • Document Generation Specialist
  • Customer Advocate
  • Bachelor of Arts
  • Associate of Science

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