Instructional Assistant Resume Example Company Name

INSTRUCTIONAL ASSISTANT

Professional Summary

Dedicated professional with over 20 years of successful experience in Education, Training, and Human Resources. Recognized consistently for performance excellence and contributions to success in program development. Excellent reputation for resolving problems, improving the delivery of programs, and increasing student, staff, and customer satisfaction levels.

Skills

Program Management & Development
Strategic Planning
Training & Development
Student-Centered Learning

Curriculum Design
Human Resources
Excellent Customer Service

Relevant Work History

Instructional Assistant, 04/2017 to Current
Company Name – City, State

Tutor a diverse group of students within our basic skills, high school completion, ESL, DSS, and college programs by providing personalized and small group tutoring.
Create a welcoming and inclusive environment and provide exemplary support to students to help them achieve their academic and career goals.
Address student conduct issues (i.e., swearing, upset, inappropriate Internet use, sleeping, too loud, eating food) informally and immediately in a tactful way that maintains students' s self-esteem and generates compliance.
Prepare reports and correspondence, monitor student attendance and records, prepare flyers, and maintain office supplies, equipment, and curriculum.
Maintain the center to include computers and equipment to achieve operational readiness, safety, and cleanliness.
Conducted statistical analysis of TEAS curriculum compared with student testing data and test objectives.
Researched and recommended curriculum for the TEAS and basic skills programs.
Developed student tracking forms and a comprehensive student filing system.
Reorganized the center and purged outdated records and curriculum.
Maintain current knowledge of latest instructional technologies and methods by enrolling in programs in mathematics education, reading specialist, TESOL, and online teaching to provide students with best instructional methods and curriculum. My studies have focused on working with underprepared and historically marginalized students and learning curriculum and instructional strategies that promote success of students in an equitable and inclusive manner.

Human Resource Manager, 1999 to 2000
Company Name – City, State

Streamlined HR efficiencies, conducted new hire orientations, and provided onboarding and training for new employees.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify diverse, qualified applicant pool.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Conducted investigations into employee grievances and proactively resolved problems between managers and employees and between employees through mediations and counseling.
Oversaw all stages of employee discipline and coached supervisors to handle employee performance issues with the goal of resolving problems effectively and efficiently before termination was warranted.
Oversaw and assisted managers and supervisors with employee performance evaluations and conveyed constructive feedback to improve the evaluation process.
Accurately maintained payroll and benefits for 300 employees in various locations utilizing two separate payroll systems.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.

Curriculum and Training Coordinator, 1989 to 1998
Company Name – City, State

Designed and facilitated departmental leadership annual strategic planning sessions, management retreats, and
Developed improved hiring practices for supervisors and department's first onboarding program
Assessed skill gaps for employees and created staff development training courses to meet identified needs.
Conducted department-wide trainings to include mission, vision, and values, team building, customer service, ethics, and supervisory training.
Coordinated major training programs for the public (developers and contractors) to enhance compliance with regulations.
Chaired multiple committees tasked with department-wide special projects to include process improvements, customer service initiatives, and department policies and procedures.
Prepared a variety of reports, monitored consultant contracts, determined equipment and supplies, and oversaw the training budget to include tuition reimbursement and management development funds.
Conducted annual needs assessments and customer service surveys, reported results, and facilitated process improvement initiatives.
Resolved conflicts and negotiated mutually beneficial agreements between divisions and between employees.
Received merit increases for exemplary performance and multiple awards for training programs.
Also served as the Community Service Programs Coordinator (1 year) and Personnel Analyst in Recruitment (2 years.) Responsible for ensuring a diverse population of qualified applicants were recruited which involved outreach to minority groups and ensuring all testing materials were equitable.

Administrator, 1983 to 1988
Company Name – City, State

Managed academic programs at multiple U.S. military installations (basic skills, ESL, high school completion, officer and vocational training, German Headstart, and associate degrees).
Recruited, hired, provided onboarding, trained, and evaluated instructors and office staff and directed day-to-day operations.
Prepared course schedules, managed classroom staffing requirements, obtained substitutes as needed.
Handled staff disciplinary issues, mediated conflicts between instructors and education center staff, and resolved student conduct issues.
Promoted programs by attending community meetings and through various media (radio interviews, flyers, newspaper articles).
Monitored overhead, prepared budgets, determined equipment and supplies, directed spending and resources to support operations and fiscal efficiency.
Prepared wide-range of extensive reports to include number classes and students, statistical analysis of student learning outcomes compared to hours of instruction, student evaluation results, expenditures, as well as results of field testing new curriculum.
Planned and implemented staff development and in-service training programs to enhance knowledge and skills and to fulfill contractual obligations.
Evaluated programs and monitored implementation and compliance with contractual regulations to achieve objectives.
Revived an inactive high school program and graduated the highest number of students from an army base two years in a row.
Developed a 300-hour teaching practicum for bachelor's prepared applicants who had no teaching experience during a shortage of qualified instructors.

Education

Master of Science: Adult EducationUniversity Of Southern California - City

Graduate Certificate: Art of NegotiationUniversity Of Phoenix - City, State

Graduate Certificate: Total Quality Management ServiceUniversity Of Phoenix - City, State

Graduate Teacher Education: Mathematics Education, 2018
Colorado State University - City

Graduate Certificate: Reading Specialist, 06/2020
UC San Diego Extension - City

Graduate Certificate: TESOL, Expected in 06/2021
UC San Diego Extension - City

Graduate Certificate: Teaching Online, Expected in 06/2021
UC San Diego Extension - City

Additional Information

Completed Trainings and Workshops in:

NOCCCD Leadership Academy
Pluralism, Inclusion, and Equity Workshops Workshops
OTAN Workshops for Online Learning
NOCE Professional Development Presentations

Have extensive training in:

Human Resource Management
Customer Service
Process Improvements
Team Building
Strategic Planning
Interaction Management (Training supervisors to conduct progressive discipline)
LIFO (Communications style inventory)

Resume Overview

School Attended

University Of Southern California
University Of Phoenix
Colorado State University
UC San Diego Extension

Job Titles Held:

Instructional Assistant
Human Resource Manager
Curriculum and Training Coordinator
Administrator

Degrees

Master of Science : Adult Education
Graduate Certificate : Art of Negotiation
Graduate Certificate : Total Quality Management Service
Graduate Teacher Education : Mathematics Education , 2018
Graduate Certificate : Reading Specialist , 06/2020
Graduate Certificate : TESOL , Expected in 06/2021
Graduate Certificate : Teaching Online , Expected in 06/2021

Instructional Assistant Resume Example

Resume Score: 80%

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