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Installation Support Coordinator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Expert in credit risk management, Loans restructuring and asset creation

Skills
  • Interpersonal communication
  • Assessed customer product needs and interests in order to best recommend suitable items
  • Documentation and recordkeeping
  • Retail sales
  • Sales expertise
  • Customer assistance
  • Inventory management
  • Teamwork
  • Fluent in English and Yoruba Language
  • MS Office proficient
  • Flexible schedule
  • Resolution-oriented
  • Negotiation skills
  • Providing customer support
  • Team building and relationships
  • Engineering team support
  • Supervising team
  • Team engagement
  • Field support
  • Sales support
  • Team-building strength
  • Team leadership and development
  • Team member motivation
  • Effective team player
Education and Training
University of Ado-Ekiti Ekiti State, Expected in 2002 Bachelor of Science : Banking And Finance (GPA-3.13) - GPA :
Kosofe College Ketu Lagos State, Expected in 1994 High School Diploma : - GPA :
Experience
Rhinebeck Bank - Installation Support Coordinator
Middletown, NY, 09/2019 - 09/2021
  • Maintained customer account notes in IMS/Genesis for future reference.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Receive inbound calls on customer's complaint and take necessary resolution to help resolve the complaint
  • Make outbound calls to customer to confirm their satisfaction on completed jobs
  • Follow up with installers on customers installation
  • Create work orders for installers to go back out to resolve customers dissatisfaction on job done
  • Create payment request for installer to get paid on job done
  • Review documents uploaded by installer on customers job done to be sure work is completely done before payment is made
  • Work efficiently to meet outbound daily cut off calls
  • Work with stores to ensure great customers satisfaction
Xanterra Parks & Resorts - Branch Manager
Greenwood Village, CO, 01/2014 - 05/2015
  • Networked within communities to identify and capitalize on business opportunities
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Maximized branch revenue by optimizing daily operations
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans
  • Planned and coordinated risk mitigation strategies to protect company assets
  • Coordinated special update and conversion projects and monitored key performance metrics
  • Oversaw branch team with 8 customer service representatives and 7 personal bankers and implemented training for all new employees
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Completed financial analysis of revenue
  • Mentored staff to increase sales success and productivity
Sterling Bank Plc - Senior Banking Officer
City, STATE, 06/2012 - 10/2013
  • Created communication strategies to meet client objectives
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Increased sales by 17% over a two-year period
  • Credit analyst (Originating and review)
  • Bad Loan restructuring
  • Relationship management
  • Risk Asset Creation
  • Strategic research on customers’ needs
  • Preparing proposals and making presentations on banks product
First City Monument Bank Plc - Senior Banking Officer
City, STATE, 06/2008 - 02/2010
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Credit analyst (Originating and review at branch level)
  • Relationship management
  • Strategic research on customers needs
  • Preparing proposals and making presentations on banks product
  • Computation of unit weekly and monthly reports
  • Created communication strategies to meet client objectives
Access Bank Plc - Acting Team Leader
City, STATE, 04/2007 - 06/2007
  • Assisted senior-level credit officers with complex loan applications
  • Mobilization of deposit through public and private fund
  • Relationship management
  • +Management of customers account [investment /call]
  • Analyze and interpret financial data
  • Strategic research on customers needs
  • Preparing proposals and making presentations on banks product
  • Computation of units weekly and monthly returns
  • Preparing and presenting daily field report on strategic sales
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research
  • Performed daily maintenance of loan applicant database
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
Access Bank Plc - Retail Banking Officer
City, STATE, 09/2006 - 04/2007
  • Created communication strategies to meet client objectives
  • Creating and sustaining the retail banking unit of the bank
  • Mobilization of deposit through public and private fund
  • Relationship management
  • Management of customers account [investment /call]
  • Strategic research on customers needs
  • Preparing proposals for presentations on banks product
  • Computation of units weekly and monthly returns
Asset & Resource Management Co. Ltd - Retail Sales Associate
City, STATE, 01/2006 - 09/2006
  • Generated brand awareness and positive product impressions to increase sales
  • Provided every customer with professional and polite support for sales and service needs
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Securing new clients [retail], rendering financial advisory to clients
    [Education, retirement plans e.t.c] and relationship management
  • Analyzing investment opportunity and developing marketing document
  • Writing proposals and making presentations
  • Managing existing clients portfolio

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Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Ado-Ekiti
  • Kosofe College Ketu
Job Titles Held:
  • Installation Support Coordinator
  • Branch Manager
  • Senior Banking Officer
  • Senior Banking Officer
  • Acting Team Leader
  • Retail Banking Officer
  • Retail Sales Associate
Degrees
  • Bachelor of Science
  • High School Diploma