Installation Project Manager Resume Example United States Postal Service

INSTALLATION PROJECT MANAGER

Summary

Skilled Project Manager committed to addressing customer concerns with speed, accuracy and professionalism. Personable Project Manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

Skills

High Customer Service standards
Conflict resolution proficiency
Telecommunications knowledge
Training manual contributor
Troubleshooting skills
Strong problem solving ability
Natural leader
Unsurpassed work ethic
Results-oriented
Relationship building
Multi-unit operations management
Vendor sourcing
Organized
Detail-oriented

Superb time management skills
Billing
Customer service
Operations management
Problem solving
Relationship building
Telecommunications
Project coordination
Team management
Organization
Problem resolution
Planning and coordination
Administrative support

Experience

United States Postal Service | Auburn, CASales and Service Associate01/2021 - Current

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Consolidated Communications | Roseville, CAInstallation Project Manager05/2015 - 10/2020

Supervised field installation staff and handled escalated field issues such as Commercial Data and Voice services.
Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
Developed manpower schedules and assignments to maintain project schedules.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Consolidated Communications | Roseville, CAPriority Account Coordinator12/2007 - 05/2015

Company's public contact for priority and high profile major business accounts including all internal services and billing needs.
Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.

Roseville Telephone Company | Roseville, CABusiness Service Representative10/2002 - 12/2007

Performed as the Company's Public representative for business customers assisting in moderate to complex service requests.
Answered incoming calls and placed orders for both existing and new customers for business telecommunication solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Roseville Telephone Company | Roseville, CAAdministrative Assistant10/1997 - 10/2002

Liaised between internal and external stakeholders to provide updated project status and performance reports.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Conducted research using various media sources to obtain relevant data for staff requirements.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.

Education and Training

Healing Arts Institute | Folsom, CAIncline Way, Roseville ca 956612005

New Horizons Computer Center | SacramentoCertificate in Microsoft2005

Accomplishments

Recognized for Q1 Amazing Service Award for exemplifying and providing amazing service and delivering better experiences day by day.
Customer Assistance Worked with company systems such as Sales Force and assisted in the implementation of the company's billing system for order entry. Trained my team members on how to function within the billing system to properly process orders.
Commended for attention to detail and accuracy.
Winner of the “Roseville Telephone Employee of the Quarter” Award, Fielded and processed up to 30 calls per day. and diligently completed all assigned tasks, working overtime as needed.
I have been with the same company for 23 years and in those years I have developed very strong Customer Service skills and Project Management Skills.
I have been able to give my customers confidence and developed a loyalty based cliental.
Created superb relationships with both internal and external customers.

Previous Work Experience

Evergreen Supply Company

Receptionist/Logistics Assistance

March 1996 to August 1997

Created all export documentation for International freight and containerized shipments.
Scheduled and tracker all international shipments fora building materials supply company including air, ocean and ground freight.
Maintained all confidential job files and accounting reports.
Answered incoming telephone calls promptly and professionally.
Composed, edited and printed daily correspondence.

Folsom Veterinary Hospital

Animal Technician/Kennel Assistant

August 1993 to February 1996

Administered daily medical treatments and X-rays.
Processed internal paperwork.
Performed multiple tasks with dogs and cats including assisting with surgery.
Scheduled customer appointments.
Cleaned and sanitized kennels daily.

Resume Overview

Companies Worked For:

United States Postal Service
Consolidated Communications
Roseville Telephone Company

School Attended

Healing Arts Institute
New Horizons Computer Center

Job Titles Held:

Sales and Service Associate
Installation Project Manager
Priority Account Coordinator
Business Service Representative
Administrative Assistant

Degrees

Incline Way, Roseville ca 95661
Certificate in Microsoft

Installation Project Manager Resume Example

Resume Score: 80%

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