install coordinator resume example

Install Coordinator
• Schedule Plumbing, HVAC, and Sewer installs
• Review contracts for accuracy and signatures and make modifications as needed
• Ensure that all equipment and materials are ordered and arrive at to shop, job site, or on will call
• Contract subcontractors, if needed
• Pull permits for Plumbing, Mechanical, Electrical, Encroachment, and T24
• Schedule inspections
• Correct installers' time sheets and split commission
• Process credit cards payments
• Maintain spreadsheets
• Check all communications via inbox and text constantly for customer inquiries, job and management requests, and technicians out in the field
• Check in with installers for job progress and debrief
• Daily & Weekly Install meeting to discuss upcoming projects,
billing, backlog, A/R, and PACE report
Dispatcher
• Review dispatch board, check for technician call-outs and after-hours
service request
• Dispatch for profits, prioritizing service & sales calls with the team
• Adjust the schedule accordingly to technicians' skill set and geographic area
• Provide accurate information to technicians to ensure they are prepared to provide excellent customer service and a WOW experience
• Manage technicians' whereabouts and needs
• Ensure technicians' invoices are complete before dispatching to the next call: Detail job summary, recommendations, options, pricing, proposals, and collecting payment
•Schedule return visits
• Update customers throughout the dayon the technician's progress
Customer Service Representative
• Handle inbound/outbound calls, texts,and emails
• Answer customers'questions about company services, products, warranties, and pricing
• Keep up with product information and memberships
• Schedule service and maintenance calls
• Update account information
• Customer retention
• Happy Call
• Provide timely feedback to management regarding service failures,
customer concerns, or a great experience
• General office duties and assigned projects by management