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Instacart Shopper Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking individual bringing expert management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.

Skills
  • Accurate money handling
  • Sales proficiency
  • Customer Relations
  • Lift up to 50 pounds
  • Product knowledge
  • Cash Handling
  • Stocking and replenishing
  • Store opening and closing
  • Point of sale operation
  • Product and service sales
  • Till counting
  • Guest seating arrangements
  • Good listening skills
  • Training & Development
  • Detail-oriented
  • Multitasking abilities
  • Microsoft software proficiency
Work History
10/2020 to Current
Instacart Shopper Instacart Ellsworth, WI,
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Consulted with customers on food selections and custom order requests.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
  • Picked quality and accurate items for [Number] daily customer orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased productivity by [Number]% through streamlining packing procedures.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
11/2018 to Current
Marine Technician Alcatraz Cruises Alexandria, VA,
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
09/2019 to 07/2021
Customer Service Specialist Manitowoc Baton Rouge, LA,
  • Described product highlights and benefits to help guide purchasing decisions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Met production requirements for banquet and outlet desserts and breakfast pastries.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Ordered and received products and supplies to stock kitchen areas.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Transitioned between breakfast and lunch service.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Retrieved items for customers and verified prices.
  • Increased access to inventory by supporting merchandise stocking and search efforts.
  • Answered questions about store policies and addressed customer concerns.
  • Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
  • Trained new cashier team members in customer service and money handling processes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each [Timeframe].
  • Operated cash register to record all transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Created appealing food arrangements for party trays and specialized orders.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Observed customer purchases in line and differentiated between standard portions.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cooked batches of food according to standard recipes.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
01/2017 to 07/2018
Customer Associate Urban Outfitters Las Vegas, NV,
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Consistently met monthly sales goals and twice recognized as employee of month.
  • Processed purchases and handled payment transactions using POS system.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Performed research activities to understand consumer needs and opportunities to inform and validate ideas (prototypes, wireframes and sketches).
  • Coordinated with colleagues to oversee special requests made by customers such as [Type] and [Type].
  • Conducted analysis to address customer preferences and feedback for value-added electronic data interchange start-up corporation.
  • Served as point of contact for customers and worked to resolve [Type] and [Type] issues.
Education
Expected in 06/2022
Associate of Arts: Accounting And Business Management
Irvine City College - Irvine, CA,
GPA:
Expected in 06/2018
High School Diploma:
Laguna Hills High School - Laguna Hills, CA
GPA:
  • Member of Music

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Irvine City College
  • Laguna Hills High School
Job Titles Held:
  • Instacart Shopper
  • Marine Technician
  • Customer Service Specialist
  • Customer Associate
Degrees
  • Associate of Arts
  • High School Diploma