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Instacart Shopper Resume Example

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INSTACART SHOPPER
Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Skills
  • Food safety and sanitation
  • Stock management
  • Opening and closing procedures
  • Effective customer upselling
  • Processing payments
  • Customer service
  • Problem resolution
  • Communications
  • Inventory management
  • Organization
Experience
03/2018 to Current
Instacart ShopperCompany Name － City, State
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
08/2015 to 03/2016
Sales AssociateCompany Name － City, State
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers by finding needed clothing and accessory items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
07/2015 to 03/2016
CashierCompany Name － City, State
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to managers or supervisors for remediation.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
01/2014 to 07/2015
ReceptionistCompany Name － City, State
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Processed payments and updated accounts to reflect balance changes.
  • Organized and updated monthly schedules and monthly calendar obligations for various levels of management and staff.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education and Training
02/2015
High School DiplomaStephen F Austin High School － City, State
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Resume Overview

School Attended

  • Stephen F Austin High School

Job Titles Held:

  • Instacart Shopper
  • Sales Associate
  • Cashier
  • Receptionist

Degrees

  • High School Diploma

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