I am very motivated and determined. I'm a really quick learner and can work strongly with little supervision. I listen to customers and fellow employee needs and will do everything I can to meet those needs. I am very observant and will fix or restock something that I see needs to be done. I'm polite and friendly so I can interact with everyone and make customers feel at ease. I have many skills and 3 years of experience in the food industry. I have always been a hard worker and am a very good student (high honors, As, AP classes). I am energetic and come to work prepared to start my shift right away! If I am unsure of how to do something or don't understand what I'm being asked to do I always ask someone who would know as to make sure I am properly performing my job. I am professional, efficient, and go with the flow. I can adapt well to sudden changes and can act quickly under pressure as well as times when business is very busy.
Skills
High-energy attitude
Technologically savvy
Inventory control
Clerical support
Customer service
Credit card payment processing
Conflict mediation
Quality control
Promotional support
Stockroom procedures
Product organization
Experience
Instacart Shopper, 05/2020 - Current Instacart – Milltown, NJ,
Satisfied customers with quick, accurate service under tight deadlines.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Exceeded service goals while leveraging customer service, sales and employee management best practices.
Provided top quality control and eliminated downtime to maximize revenue.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Processed customer account changes.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Worked under strict deadlines and responded to service requests and emergency call-outs.
SAT Tutor, 02/2020 - Current Schwan's Company – Tehachapi, CA,
Specialized in tutoring students in subjects such as Math and English.
Taught students remotely with video conferencing software and pre-recorded instruction.
Coached clients through personal challenges negatively impacting academic and testing performance.
Kept accurate records and provided progress reports to highlight reading achievements.
Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
Coached students through challenging material with positive reinforcement and encouragement.
Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
Provided one-on-one tutoring sessions in Math and English, which helped improve test scores by 100 points on average.
Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
Provided test preparation support for routine, standardized and college entrance examinations.
Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
Attended all scheduled sessions and maintained open hours for general availability.
Quizzed students on learning materials and used verbal and written techniques to help in subject matter recall.
Built student self-confidence by working through stages of Math concepts and using positive reinforcement techniques.
Delivered effective math tutoring for students in grades 10 through 12.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Taught students how to study, take notes and complete test questions.
Cook, Food Prep, Cashier, Server, 05/2017 - Current Jessica's Garden & Lobster Shack – City, STATE,
Managed closing duties, including restocking items and reconciling cash drawer.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Helped customers find specific products, answering questions and offering advice.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
Operated all kitchen equipment safely to avoid injuries.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Learned roles of other departments to provide coverage and keep store operational.
Coordinated many daily food orders, organizing timely deliveries to each table.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Trained new team members in cash register operation, stock procedures and customer service.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Welcomed customers, offering assistance to help find necessary store items.
Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Placed frequently used food such as bread and soup in proper storage containers and placed perishable items in refrigerator.
Partnered with team members to efficiently serve food and beverages.
Trained new employees in cashiering procedures, offering assistance in resolving cash register issues.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Created approximately 3 orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to my boss for remediation.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Performed work station prep, including portioning and cutting vegetables prior to shift start.
Volunteer Unit Secretary, 06/2019 - 08/2019 Middlesex Hospital – City, STATE,
Collaborated with others to discuss new job opportunities.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Collaborated in development of new/old procedures.
Utilized computers to compile data gathered from various sources.
Answered 5 calls per 10 minutes to answer customer questions.
Handled all delegated tasks, including answering phones and assisting patients.
Learned how to take and deliver messages and how to pick up blood for patients when order to do so to support office needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Organized work spaces and paperwork for the hospital.
Checked off materials or information that should be in each patients room
Talked to patients and interacted with many people to meet patient's needs and make them comfortable
Regulated visitors that were allowed into the unit I was in(the CCU).
Greeted visitors and confirmed that they were able to visit a patient.
Education and Training
High School Diploma: , Expected in 2020 - Mercy High School - Middletown, CT, GPA:
Activities and Honors
I was awarded a Three Year Army ROTC Scholarship this past January. I am attending The Ohio State University this fall on that scholarship.
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