, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Skills
Product expertise
Delivery procedures
Payment processing
Sales expertise
Mobile ordering understanding
Team member motivation
Food safety and sanitation
Processing payments
Opening and closing procedures
Supervision
Reliable and trustworthy
Staff training and motivation
Experience
04/2020 to CurrentInstacart ShopperInstacart | West Townsend, MA,
Organized as many as deliveries per hour by smoothly selecting and purchasing items.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Satisfied customers with quick, accurate service under tight deadlines.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Listened to customer needs to identify and recommend optimal Product and Service selections.
Completed pickup and shopping orders for customers across surrounding areas .
Followed application instructions closely and reviewed deliveries to minimize errors.
Chose top-quality items to fulfill over daily customer orders.
01/2016 to CurrentInsurance AgentOne Nevada Credit Union | Las Vegas, NV,
Analyzed customer needs and provided best options, upselling products and services.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Provided quick turnaround time when customers called with questions, usually within 1 hours.
Cultivated lasting professional relationships, which created continuous client referral streams within community.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Received underwriting approvals after accurately completing applications for insurance coverage.
Engaged customers and provided high level of service by carefully explaining details about documents.
Increased data collection accuracy by recording client account information with zero discrepancies.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
07/2018 to 11/2020Front Office ManagerInn At Perry Cabin | Saint Michaels, MD,
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Monitored office inventory to maintain adequate supply levels and order products.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Created and optimized employee schedules to secure proper coverage for all shifts.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Kept close eye on front desk to promptly address and resolve issues.
Managed customer complaints and rectified issues to complete satisfaction.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Education and Training
Expected in | ACCOUNTING Penn Foster College, Scottsdale, AZGPA:
2.75 GPA
Completed coursework in LANGUAGE ART, BUISSNESS MATH and BUISNESS ACOUNTING
I am waiting on my Protractor exam, after that I have 3 more semester to finish my degree
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