Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.

  • Product expertise
  • Delivery procedures
  • Payment processing
  • Sales expertise
  • Mobile ordering understanding
  • Team member motivation
  • Food safety and sanitation
  • Processing payments
  • Opening and closing procedures
  • Supervision
  • Reliable and trustworthy
  • Staff training and motivation
04/2020 to Current Instacart Shopper Instacart | West Townsend, MA,
  • Organized as many as deliveries per hour by smoothly selecting and purchasing items.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend optimal Product and Service selections.
  • Completed pickup and shopping orders for customers across surrounding areas .
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Chose top-quality items to fulfill over daily customer orders.
01/2016 to Current Insurance Agent One Nevada Credit Union | Las Vegas, NV,
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Provided quick turnaround time when customers called with questions, usually within 1 hours.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
07/2018 to 11/2020 Front Office Manager Inn At Perry Cabin | Saint Michaels, MD,
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Kept close eye on front desk to promptly address and resolve issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
Education and Training
Expected in | ACCOUNTING Penn Foster College, Scottsdale, AZ GPA:
  • 2.75 GPA
  • I am waiting on my Protractor exam, after that I have 3 more semester to finish my degree

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School Attended

  • Penn Foster College

Job Titles Held:

  • Instacart Shopper
  • Insurance Agent
  • Front Office Manager


  • Some College (No Degree)

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