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Instacart Shopper Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I have worked in customer service for years, which has given me many great and useful skills to use, such as time efficiency, getting tasks done quickly, staying organized in times of rushes as well as communication. I have enjoyed working in these fields, being young and in school, but now that I am graduated and waiting to continue my education I am ready for a new line of work, I have all the time in the world, and I am ready to challenge myself. I am a very motivated person who loves to take on as many tasks as possible to have the most productive day possible.

Skills
  • Process improvement
  • Problem resolution
  • Point of sale knowledge
  • Relationship development
  • Project organization
  • Product and service sales
Education
St. Vrain Online Global Academy Longmont, CO, Expected in 04/2020 High School Diploma : - GPA :
Work History
Instacart - Instacart Shopper
Bear Creek, PA, 03/2020 - Current
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Mercy Medical Center - Canton - Barista
Carrollton, OH, 08/2019 - 11/2020
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Complied with standards for merchandising, stocking and storing product.
  • Made and served more than 80 café beverages per day with speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 15%.
  • Memorized recipes for 7 specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Maintained regular and consistent attendance and punctuality.
  • Trained 4 employees over 2 months.
  • Controlled line and crowd with quick, efficient service.
  • Memorized ingredients and recipes for 7 specialty drinks.
  • Upsold food items and merchandise items with beverages, increasing store sales to $50-200 within a day shift.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prepared more than 30 batches of coffee per 30-45 minutes, monitoring levels to avoid empty machines during peak shop hours.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Sanitized espresso machines and communication equipment and wiped down counters and tables to prevent spread of germs.
  • Set and achieved goals for professional development, including working fast and efficiently while keeping a clean and organized work space.
Regal Cinemas Corporation - Waitress
Deer Park, NY, 04/2017 - 06/2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $65 per table.
  • Prepared beverages and filled food orders for customers.
  • Displayed enthusiasm and promoted fast and efficient service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Rr Donnelley & Sons - Customer Service
New York, NY, 08/2016 - 04/2017
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Educated customers on promotions to enhance sales.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

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  • Length
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  • Target Job
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Resume Overview

School Attended
  • St. Vrain Online Global Academy
Job Titles Held:
  • Instacart Shopper
  • Barista
  • Waitress
  • Customer Service
Degrees
  • High School Diploma

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