instacart grocery shop and delivery resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Detailed Client Service and Sales Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Versatile sales skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 15 years of experience working in Customer Service and Sales retail settings.
Skills
Customer and Personal Service
Excellent Complex Problem-Solving
Persuasive Negotiations
Outstanding Judgment &
Decision Making
POS/CRM knowledge
Poised under pressure
Management Skills
Expert Time Management
Active listening
Public Speaking
Microsoft Word/Excel Spread
Problem-Solving
Verbal and Written Communication
Attention to Detail
Experience
Instacart Grocery Shop and Delivery, 02/2020 to Current Arkray Usa, Inc. – Minneapolis, MN,
Customer focused shopper including in-store product selection and delivery
Committed to selecting and delivering exact products customer needs
On time delivery and in perfect condition
Reliable customer service, highly organized
Proactive communication, problem solving and punctual
Sales and Marketing Representative, 09/2018 to 03/2020 Jamestown S'klallam Tribe – Sequim, WA,
In House Marketing and Sales
Develops owner & guest relationships allowing to book appointments for the sales team
Works as a team member to meet and exceed department goals for sales tours
Overcome guest objections with a positive and enthusiastic attitude
Concierge guests with area attractions, entertainment, directions and restaurant information
Sales
Meet guests face to face, invest in rapport building, tour resort property
Show guests how to take the vacation of their dreams year after year creating memories that will last a lifetime
Sell vacation ownership on a “today” basis
Developed positive relationships with new and existing customers, leading to increased sales opportunities.
Internet Sales/Business Development Agent, 08/2017 to 09/2018 Whole Foods Market – Morro Bay, CA,
Handled all incoming sales phone calls and internet leads to convert to appointments
Make outbound calls each day and maintain ongoing customer database
Document each Internet and phone lead received
Follow up on customer visits
Respond to Internet Lead request promptly
Handle online credit applications
Followed up with past customers
Notify necessary departments to inform of appointments
Answered and ensured that all calls presented are answered promptly and professionally
Certified Sales Consultant, 09/2015 to 08/2017 Lia Nissan Of Saratoga – City, STATE,
Establish Relationships with new customers and existing customers
Update management daily, records of sales and orders, Track progress of existing orders by contacting or liaising with insurance companies and title clerks
Managed sales negotiations and financing options and delivery
Department Manager, 02/2013 to 08/2015 Cosmetics – City, STATE,
Arranged counter offerings and promotional products to create eye-catching displays.
Managed recruiting, hiring and performance monitoring of sales team.
Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
Established sales goals, tracking individual employee performance toward benchmarks.
Collaborated with marketing team to create brand promotions to drive sales.
Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Lancome Counter Manager, 12/2010 to 02/2013 Bon Ton – City, STATE,
Responsible for training cosmetic counter associates on application techniques, sales techniques and product knowledge
Recording sales and inventory as specified by Lancome
Communicating orders as needed
Established positive impression through knowledge, professional image and outstanding attitude
Oversaw all new product launches and facilitated beauty events with precision in presentation and exceed sales goal/expectations,
Coached each member of my team to increase individual sales and build customer loyalty
Prepared daily, weekly, monthly sales goals for the counter with a 20% increase
Planned successful make-up events
Displayed a clean and organized selling environment
Education and Training
: Arts/Liberal, Expected in to BMCC - New York, NY, GPA:
: Marketing and Business Management, Expected in to The New School - New York, NY, GPA:
The Music Business
1 Year Advanced Certification Program: Musical Theater: Musical Theater, Expected in to Tisch School of The Arts - New York, NY, GPA:
2 Year Certification Program: Musical: Musical Theater, Expected in to The American Musical And Dramatic Academy, TheatreWard Melville High School - New York, NY, GPA:
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Resume Overview
School Attended
BMCC
The New School
Tisch School of The Arts
The American Musical And Dramatic Academy, TheatreWard Melville High School
Job Titles Held:
Instacart Grocery Shop and Delivery
Sales and Marketing Representative
Internet Sales/Business Development Agent
Certified Sales Consultant
Department Manager
Lancome Counter Manager
Degrees
Some College (No Degree)
Some College (No Degree)
1 Year Advanced Certification Program: Musical Theater