Inspector General resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Customer service management professional experienced in addressing inquiries and resolves problems as they arise, fraud operations and collections. Team player with exceptional listening and critical thinking skills. 
  • Effective problem solver
  • Effective workflow management
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Excellent time management skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Inventory control
Work History
09/2012 to Current Inspector General City Of Jacksonville, Fl | Jacksonville, FL,
    Received and processed inquiries and complaints having to deal with conduct against regulations.
    Managed around 15 case daily to include a team of eight Soldiers
  • Adhered to all confidentiality requirements at all times.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Fostered an environment which encouraged continual process improvements.
  • Cross-trained and backed up other customer service managers.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
06/2010 to 03/2012 First Sergeant Firstservice Residential | Easton, PA,
  • Managed executive calendar and coordinated weekly project team meetings.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Coordinated board and committee meetings, including schedules and information preparation 
  • Reviewed files, records and other documents to obtain information and respond to requests.
03/2008 to 05/2010 Battalion Support Operations United States Army | City, STATE, Responsible for 8 Companies
Tracked and tasked over 1000 missions
Responsible for tracking military credit cards
04/1997 to 06/1999 Manager Kentucky Fried Chicken | City, STATE,
    Managed two stores with over 20 workers
  • Posted receipts to appropriate general ledger accounts.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Oversaw daily office operations for staff of [Number] employees.
  • Oversaw inventory and office supply purchases.
  • Processed accounts receivable and accounts payable.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized all new hire, security and temporary paperwork.
Expected in Current Associate of Arts | General studies Pierce college, Joint Base Lewis Mcchord, WA GPA:

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Resume Overview

School Attended

  • Pierce college

Job Titles Held:

  • Inspector General
  • First Sergeant
  • Battalion Support Operations
  • Manager


  • Associate of Arts

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