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Inside Sales Support Analyst Resume Example

Resume Score: 80%

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INSIDE SALES SUPPORT ANALYST
Summary
Skills
  • HelpSTAR Ticket Tracking Software, Remedy, and Remote Desktop
  • SAP ERP 6.0 Experience
  • MS Office suite
  • Siebel CRM
  • Salesforce
  • Onbase Hyland software
  • Oracle JD Edwards Experience GERS retail system
  • RRT (Citrix Receiver)
  • Microsoft Dynamics AX (POS)
  • Basic networking and trouble shooting skills
  • Administrative, MS Office suite, Voice mail
  • Ad, Office
  • Basic, Networking
  • Billing, Office machines
  • Cables, Operating systems
  • Citrix, Oracle
  • Clerical, Photocopiers
  • Hardware, POS
  • Credit, Pricing
  • CRM, Printer
  • Client, Progress
  • Customer satisfaction, Purchasing
  • Customer service, Quality
  • Databases, Quality assurance
  • Delivery, QA
  • Documentation, Quality control
  • Email, Retail
  • ERP, Routers
  • ERP 6.0, Safety
  • Facsimile, Sales
  • Financial, Sales support
  • FUNCTIONAL, SAP
  • Inspection, Scanners
  • Invoicing, Siebel
  • JD Edwards, Teamwork
  • Market, Technical support
  • Materials, Phone
  • Meetings, Training materials
  • Microsoft Dynamics, Trouble shooting
  • Excel, Troubleshooting
  • Sales support
Experience
Inside Sales Support Analyst06/2016 to CurrentCompany NameCity, State
  • Lead daily Departmental Production Meeting to report sales progress and addressing late and open customer order.
  • Responsible for Order Lifecycle of 40+ customer accounts and creating new customer accounts.
  • Providing sales support regarding product lines, pricing and product availability and ensure a smooth sales process.
  • Carry out credit limit checks, and ensure customers are not on black lists by using the Global Compliance System.
  • Communicating & Collaborating across Business units to fulfil customer orders, communicating expected delivery date, using an ERP system to run reports on customer orders, delays and how to improve on late orders.
  • Resolve difficult issues regarding client complaints that impact business in providing superior customer service delivering results through existing customer relationships and systems solution.
  • Support efforts to exceed weekly sales goals, increase market share and improve customer satisfaction.
  • Invoicing, Billing and Crediting of customer completed orders and run customer backlog reports.
  • Responsible for revising/adjusting quotes and submitting all incoming customer service orders within the company ERP system so that projects can be properly carried out to avoid delays and unexpected issues.
  • Creating and Documenting Procedures / Job Aids for Sales Department.
Quality Assurance Analyst07/2014 to 05/2016Company NameCity, State
  • Initiated creation and Lead a daily safety meeting and audits to keep safety standards high across all departments.
  • Trained New employees on maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
  • Presented performance and quality assurance Excel reports and findings at weekly and monthly quality meetings.
  • Purchased parts and components, inspected raw materials, and finished products to ensure it meets established testing and inspection standards.
  • Drafted and reviewed quality documentation necessary for regulatory submissions and inspections and Identified quality problems or areas for improvement and recommend solutions.
  • Run and Queried daily QA reports using JD Edwards Experience and RRT (Citrix Receiver) for Mangers and VP's.
  • Created job routers, write rework instructions, and performed root cause analysis and investigation for defective.
  • Directed the tracking of defects, non-conformance, test results, or other regularly reported quality control data.
  • Created purchase order estimates for vendor charges to outside suppliers and maintain aging reports for nonconforming product and open job.
IT Help Desk Support02/2013 to 06/2014Company NameCity, State
  • Provided troubleshooting and technical support of IT hardware and software or peripheral equipment, password reset for over 1,100 stores nationwide and over 5,000 employees via phone, email, and face-to-face interaction.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Managed call flow and maintained records of daily data communication transactions, problems and remedial actions taken, or installation using HelpSTAR ticket tracking software.
  • Assist departments such as Quality, Planning, Purchasing and Safety with various work overflow and setting up new hire desk space and account, or terminating accounts.
  • Assist users in operating and troubleshooting office machines, such as photocopiers and scanners, printer, label makers, post office meter, facsimile machines, voice mail systems, and personal computers.
  • Developed training materials and procedures, and trained users in the proper use of hardware or software.
  • Responded to various ad-hoc requests from department staff.
Database Administrative AssistantCompany NameCity, State
  • Created and Loaded data accurately into Excel and modified existing databases management systems to suit users.
  • Tested programs and databases to correct errors and make necessary modifications.
  • Recorded, updated and reconciled related financial information into company's system.
  • Provided general administrative and clerical support to company executives.
  • Performed specified manual checks on the data to ensure consistency and completeness.
Education and Training
Bachelor of Business Administration: Management of Information Systems 2012Lamar UniversityCity, State
MBA: Human Resources ManagementExpected in 08/2021Southeastern Oklahoma State UniversityCity, State
Interests
  • INTEREST & ACTIVITIES
  • Executive Assistant - ICGC Church (Humble), 2014- present
  • CEO & Operations Manager for Minash Collection (Etsy)
  • United Way Volunteer through my current Employer (NOV)
  • Photography / Videography
  • Liaison for the Houston Food Bank through my University and GUM (Ghana association)
  • Sunday School Teacher at ICGC Church (Humble), 2006- present
  • Chorister/Leader - ICGC Church (Humble), 2004- present
  • Founding member and Vice President of Community Service for the Association for Information Systems Fall 2011 - spring 2012
  • After school Day care counselor/Tutor (YMCA), 2009 - 2010
  • Build Your Own Now

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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    School Attended

    • Lamar University
    • Southeastern Oklahoma State University

    Job Titles Held:

    • Inside Sales Support Analyst
    • Quality Assurance Analyst
    • IT Help Desk Support
    • Database Administrative Assistant

    Degrees

    • Bachelor of Business Administration : Management of Information Systems 2012
      MBA : Human Resources Management Expected in 08/2021

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