Inside Sales Support Analyst Resume Example Company Name

INSIDE SALES SUPPORT ANALYST

Summary

Skills

Experience

Inside Sales Support Analyst06/2016 to CurrentCompany NameCity, State

Lead daily Departmental Production Meeting to report sales progress and addressing late and open customer order.
Responsible for Order Lifecycle of 40+ customer accounts and creating new customer accounts.
Providing sales support regarding product lines, pricing and product availability and ensure a smooth sales process.
Carry out credit limit checks, and ensure customers are not on black lists by using the Global Compliance System.
Communicating & Collaborating across Business units to fulfil customer orders, communicating expected delivery date, using an ERP system to run reports on customer orders, delays and how to improve on late orders.
Resolve difficult issues regarding client complaints that impact business in providing superior customer service delivering results through existing customer relationships and systems solution.
Support efforts to exceed weekly sales goals, increase market share and improve customer satisfaction.
Invoicing, Billing and Crediting of customer completed orders and run customer backlog reports.
Responsible for revising/adjusting quotes and submitting all incoming customer service orders within the company ERP system so that projects can be properly carried out to avoid delays and unexpected issues.
Creating and Documenting Procedures / Job Aids for Sales Department.

Quality Assurance Analyst07/2014 to 05/2016Company NameCity, State

Initiated creation and Lead a daily safety meeting and audits to keep safety standards high across all departments.
Trained New employees on maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
Presented performance and quality assurance Excel reports and findings at weekly and monthly quality meetings.
Purchased parts and components, inspected raw materials, and finished products to ensure it meets established testing and inspection standards.
Drafted and reviewed quality documentation necessary for regulatory submissions and inspections and Identified quality problems or areas for improvement and recommend solutions.
Run and Queried daily QA reports using JD Edwards Experience and RRT (Citrix Receiver) for Mangers and VP's.
Created job routers, write rework instructions, and performed root cause analysis and investigation for defective.
Directed the tracking of defects, non-conformance, test results, or other regularly reported quality control data.
Created purchase order estimates for vendor charges to outside suppliers and maintain aging reports for nonconforming product and open job.

IT Help Desk Support02/2013 to 06/2014Company NameCity, State

Provided troubleshooting and technical support of IT hardware and software or peripheral equipment, password reset for over 1,100 stores nationwide and over 5,000 employees via phone, email, and face-to-face interaction.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Managed call flow and maintained records of daily data communication transactions, problems and remedial actions taken, or installation using HelpSTAR ticket tracking software.
Assist departments such as Quality, Planning, Purchasing and Safety with various work overflow and setting up new hire desk space and account, or terminating accounts.
Assist users in operating and troubleshooting office machines, such as photocopiers and scanners, printer, label makers, post office meter, facsimile machines, voice mail systems, and personal computers.
Developed training materials and procedures, and trained users in the proper use of hardware or software.
Responded to various ad-hoc requests from department staff.

Database Administrative AssistantCompany NameCity, State

Created and Loaded data accurately into Excel and modified existing databases management systems to suit users.
Tested programs and databases to correct errors and make necessary modifications.
Recorded, updated and reconciled related financial information into company's system.
Provided general administrative and clerical support to company executives.
Performed specified manual checks on the data to ensure consistency and completeness.

Education and Training

Bachelor of Business Administration: Management of Information Systems 2012Lamar UniversityCity, State

MBA: Human Resources ManagementExpected in 08/2021Southeastern Oklahoma State UniversityCity, State

Interests

INTEREST & ACTIVITIES

Executive Assistant - ICGC Church (Humble), 2014- present

CEO & Operations Manager for Minash Collection (Etsy)

United Way Volunteer through my current Employer (NOV)

Photography / Videography

Liaison for the Houston Food Bank through my University and GUM (Ghana association)

Sunday School Teacher at ICGC Church (Humble), 2006- present

Chorister/Leader - ICGC Church (Humble), 2004- present

Founding member and Vice President of Community Service for the Association for Information Systems Fall 2011 - spring 2012

After school Day care counselor/Tutor (YMCA), 2009 - 2010

Resume Overview

School Attended

Job Titles Held:

Degrees

Bachelor of Business Administration : Management of Information Systems 2012
MBA : Human Resources Management Expected in 08/2021