inside sales supervisor resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

SUMMARY OF QUALIFICATIONS Personable Inside Sales Manager with over six years of leadership experience. Skilled at leading a team of fifteen sales representatives to exceeding their budgets Month over Month. Proficient at delegating sales to specific team members and coaching to success. Talented decision maker with amazing personnel management and coaching skills. A professional multitasker. Qualified at upselling and increasing profits through continued improvements in customer service.

  • Leadership development
  • Sales development
  • Database management
  • Personnel management
  • Key accounts and territory management
Education and Training
Beverly High School Beverly, MA Expected in 06/2008 High School Diploma : - GPA :

Qualified and Trained within the Army National Guard

  • Suicide Prevention Officer
  • Equal Opportunity Leader
  • Urinalysis Administrator.
Fisher College Boston, MA Expected in : - GPA :
Arthur J Gallagher & Co. - Inside Sales Supervisor
, , 12/2020 - Current
  • Coach, direct and lead my team responsible for selling organizational products and services via phone or e-mail to existing and new customers.
  • Drive revenue by implementing "Solution Selling" and ensuring upselling and cross selling across all platforms. My team currently is 106% to budget for 2023.
  • Generate daily, weekly, and/or monthly metrics and scorecard reporting. Appraise performance and reward teammates.
  • Resolve escalated customer issues and service issues with other departments or with the customers directly.
  • Participate in interviews, Selections and Onboarding for my team.
  • Process and monitor payroll weekly utilizing ADP.
  • Maintain accurate records and approve PTO within 24 hours.
  • Deliver PIPs, Warnings, conduct mentoring discussions
  • Point of escalation between my representatives and other departments within USS to ensure that issues related to sales fulfillment are resolved accurately and timely
  • Work closely with my peers to identify and help implement best practices and help develop a communication strategy to deliver time sensitive information as needed.
  • Monitor calls, conduct audits, and hold one on one sessions with team.
  • Host Meetings and Collaborative training sessions within my team and across other teams as well.
  • Promote a Cultivating environment and being approachable always.
  • Proficient with CRM systems (Salesforce, Navision) and capable of training and supporting team on proper usage.
International Paper Company - Collections and Accounts Payable
, , 04/2018 - 11/2020
  • Processed cash receipts in various forms, including check, ACH and wire to proper customer accounts.
  • Researched and resolved unapplied cash items.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Developed strong professional rapport with vendors and clients.
  • Answered customer questions to maintain high satisfaction levels.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed invoice payments and recorded information in account database.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Department Of Defense - Payroll Coordinator-Executive Assistant
, , 12/2008 - 04/2018
  • Maintained and protected business operations by keeping sensitive information confidential.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Coordinated all meetings for the state and handled all catering and room set up/Break Down.
  • Managed payroll for 200+ temporary, hourly and salaried employees.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Maintained all Office Equipment to include ordering supplies, scheduling maintenance, following up with the nine shops and their equipment statuses
  • Prepared Directorate summaries of reports as well as prepares correspondences to other Directorates.
  • Responsible for posting job vacancies within the 10 maintenance facilities as well as completing all new hire paperwork.
  • Created newsletters to share company updates and events.
Army National Guard - First Line Leader
, , 08/2009 - Current
  • Supervise and leading a team of 10 Soldiers that report directly to myself
  • Responsible for dispatching and recording all 110 vehicles or pieces of equipment in the unit
  • Issue out military vehicle licenses as well as keep dedicated and accurate personnel files
  • Administering the Urine Analysis Monthly for the Company
  • Trained as the Equal Opportunities Advisor for my battalion
  • Trained and acting Suicide Prevention Officer in my unit
  • Responsible for performing annual and semi-annual services on all vehicles in the units MTOE
  • Responsible for counseling my soldiers on a quarterly basis and helping them to achieve their goals.

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Resume Overview

School Attended

  • Beverly High School
  • Fisher College

Job Titles Held:

  • Inside Sales Supervisor
  • Collections and Accounts Payable
  • Payroll Coordinator-Executive Assistant
  • First Line Leader


  • High School Diploma
  • Some College (No Degree)

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